Client Experience Expert

hace 2 meses


Bogotá, Bogotá D.E., Colombia Teleperformance A tiempo completo

About Teleperformance

We are a leading global provider of customer experience solutions, with a presence in over 91 countries. Our company culture is built on innovation, teamwork, and a commitment to excellence.

Job Summary

We are seeking a highly skilled and empathetic Client Loyalty Specialist to join our team. As a Client Loyalty Specialist, you will be responsible for providing exceptional customer service to our telecommunications commercial account.

Key Responsibilities

  • Support our commercial account by providing timely and effective solutions to customer inquiries.
  • Utilize commercial skills to attract and persuade customers, resulting in increased customer satisfaction and loyalty.
  • Work with confidential customer information, maintaining the highest level of discretion and sensitivity.
  • Resolve customer interactions efficiently and effectively, with a focus on first-contact resolution.

Requirements

  • Advanced English language skills, with excellent communication and interpersonal skills.
  • Proven experience in customer-facing roles, with a commercial profile.
  • Strong listening skills, with the ability to recognize and respond to customer needs.

What We Offer

  • A competitive salary and performance-based bonuses.
  • A comprehensive benefits package, including adherence bonuses and paid training.
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A range of employee benefits, including coworker fund and volunteering programs.

Join Our Team



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