Senior Manager of Retention and Loyalty

hace 3 meses

Bogotá, Colombia Activate Talent A tiempo completo

OPEN FOR LATAM

FULL TIME 

REMOTE

Position: Senior Manager of Retention and Loyalty

Type of contract: Independent contractor 

Working Hours: 40H M-F PST 

Work from any corner of LATAM and be a part of the #remoteworkrevolution‼️

About the Company

The company is a leading innovator in the skincare industry, expertly combining advanced technology with high-quality skincare solutions. Specialising in state-of-the-art devices and meticulously formulated products, it is dedicated to helping individuals achieve healthy, radiant skin. With a solid commitment to science-backed research and customer satisfaction, the company continually pushes the boundaries of skincare innovation to provide effective and accessible solutions for diverse skin needs. Its mission empowers people to look and feel their best through transformative skincare experiences.

Position Overview:

The Senior Manager of Retention & Loyalty will play a pivotal role in designing, implementing, and managing our subscription program to enhance customer retention and drive loyalty. This position demands a deep understanding of loyalty and retention strategies, particularly within a Direct-to-Consumer (DTC) subscription model. The ideal candidate will be highly skilled in leveraging data, managing A/B tests, and collaborating with various teams to convert one-time purchasers into loyal subscribers.

Key Responsibilities:

  • Strategy Development & Implementation: Develop and execute comprehensive retention and loyalty strategies. This includes building, implementing, and managing a robust subscription program that aligns with the company's overall goals.
  • Subscription Program Management: Oversee all aspects of the subscription program, including A/B testing of subscription offers to optimise core KPIs such as churn rate, lifetime value, and customer acquisition costs.
  • Cross-functional collaboration: Work closely with the email, SMS, and Customer Experience (CX) teams to devise and implement strategies for converting one-time purchasers into long-term subscribers.
  • Industry Expertise: Stay informed about industry trends, best practices, and emerging technologies to ensure that the companys retention and loyalty initiatives are cutting-edge and effective.
  • Data-Driven Decision-Making: Utilize data analytics to inform decision-making processes, track performance metrics, and refine strategies based on insights and outcomes.
  • Membership Program Development: Build and enhance membership programs, ensuring they meet customer needs and drive sustained engagement and loyalty.
  • Continuous Improvement: Continuously monitor and analyse the effectiveness of loyalty initiatives, recommending and implementing improvements to boost program performance.

Requirements

  • Excellent English communication skills
  • Experience: Proven track record of building, implementing, and managing successful subscription programs within a Direct-to-Consumer (DTC) brand environment. Experience with brands similar to Dollar Shave Club is highly desirable.
  • Expertise: Extensive background in loyalty and retention strategies, with a strong understanding of best practices and current trends in the industry.
  • Skills: Strong analytical skills with the ability to leverage data for strategic decision-making. Proficiency in managing A/B tests and interpreting results to drive key performance indicators.
  • Collaboration: Demonstrated ability to work effectively with cross-functional teams, including email, SMS, and CX, to achieve common goals.
  • Program Development: Experience building and managing membership programs with a strong focus on enhancing customer engagement and retention.

Are you passionate about creating unforgettable customer experiences and driving loyalty? We seek a visionary leader who can transform one-time purchasers into lifelong advocates.

Join us in revolutionising the skincare industry and taking your career to the next level. Let’s create something extraordinary together—apply today and be part of a team shaping the future of beauty and wellness

✨ Don’t miss out—your next big career move is here ✨

  • Senior Manager of Retention and Loyalty

    hace 3 meses

    Bogotá, Cundinamarca, Colombia Activate Talent A tiempo completo

    **OPEN FOR LATAM!** **FULL TIME** **REMOTE** **Position: Senior Manager of Retention and Loyalty** **Type of contract: Independent contractor** **Working Hours: 40H M-F PST** **Work from any corner of LATAM and be a part of the #remoteworkrevolution!‼️** **About the Company** The company is a leading innovator in the skincare industry, expertly...

  • Retention and Loyalty Strategist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Activate Talent A tiempo completo

    Senior Manager of Retention and LoyaltyWe are seeking an experienced Senior Manager of Retention and Loyalty to join our team at Activate Talent. This role will be responsible for designing, implementing, and managing our subscription program to enhance customer retention and drive loyalty.About the Company:Our company is a leading innovator in the skincare...

  • Loyalty and Retention Strategist

    hace 18 horas

    Bogotá, Bogotá D.E., Colombia Activate Talent A tiempo completo

    Unlock the Power of Customer LoyaltyWe are seeking a visionary Senior Manager of Retention and Loyalty to join our team at Activate Talent. This exciting role offers a unique opportunity to drive business growth through customer engagement and loyalty.About the Job:The Senior Manager of Retention & Loyalty will play a pivotal role in designing, implementing,...

  • Customer Retention Manager

    hace 5 días

    Bogotá, Bogotá D.E., Colombia Tripleten A tiempo completo

    We are seeking a highly skilled Customer Retention Manager to join our team at TripleTen, an award-winning online school.The successful candidate will have 1-3 years of experience in customer service, retention, or a similar role, with at least 1 year in a leadership capacity. They will possess excellent data analysis skills to interpret retention statistics...

  • Senior Customer Retention Specialist

    hace 2 semanas

    Bogotá, Colombia TripleTen A tiempo completo

    Description TripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full...

  • Customer Retention Lead

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia TripleTen A tiempo completo

    At TripleTen, we're dedicated to helping people change their lives and succeed in technology. We're an award-winning online school among technology bootcamps, offering flexibility in studies, career mentoring, resume and portfolio preparation, and a guarantee of employment after the course.We have an exciting opportunity for a Senior Customer Retention...

  • Senior Business Development Manager

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia DSM A tiempo completo

    About the RoleWe are seeking an experienced Senior Business Development Manager to join our team in Bogotá, Colombia. This is a hybrid role that will involve working closely with our talented professionals to lead the implementation of winning business solutions for our clients.As a key member of our team, you will be responsible for identifying business...

  • Senior Customer Success Manager

    hace 1 semana

    Bogotá, Colombia Genesys A tiempo completo

    Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...

  • Senior Transcreation Project Manager

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Publicis Global Delivery A tiempo completo

    {"h1": "Senior Transcreation Project Manager", "p": "We are seeking a highly skilled Senior Transcreation Project Manager to join our team at Publicis Global Delivery. As a key member of our Transcreation & Production team, you will be responsible for managing end-to-end transcreation and production projects, ensuring client retention, satisfaction, and...

  • Senior Manager of Learning Innovation and Technology

    hace 4 semanas

    Bogotá, Colombia TTEC A tiempo completo

    Senior Manager of Learning Innovation and Technology Senior Manager of Learning Innovation and Technology TTEC (NASDAQ: TTEC) is a leading global customer experience technology and services company focused on the design, implementation, and delivery of transformative customer experiences for many of the world’s most iconic and disruptive brands. We...

  • Senior Manager of Learning Innovation and Technology

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia TTEC A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Manager of Learning Innovation and Technology to join our global Learning & Development organization. As a trusted advisor, you will lead a team of Learning Innovation and Technology Specialists in creating exceptional learner and customer experiences.Key ResponsibilitiesOversee the analysis, selection,...

  • Senior Manager of Learning Innovation and Technology

    hace 2 meses

    Bogotá, Colombia TeleTech Holdings, Inc. A tiempo completo

    Job Description - Senior Manager of Learning Innovation and Technology (03ZBV) Senior Manager of Learning Innovation and Technology Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Manager of Learning Innovation and Technology working remote in Colombia, you’ll be a part of...

  • Senior Manager of Operational Effectiveness

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    Requisition ID: At ScotiaBank, we're committed to innovation and excellence in our technology operations. We're seeking a talented Senior Manager to contribute to the success of our Technology Operations team.PurposeThe Senior Manager, Technology Operations will play a critical role in ensuring the execution and delivery of plans and initiatives that support...

  • Senior Manager of Operational Effectiveness

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    Job Summary: We are seeking a Senior Manager, Operational Effectiveness to contribute to the overall success of Technology Operations by ensuring plans and initiatives are executed and delivered in support of business strategies and objectives.About the Role:The Senior Manager will work on a variety of technology operations programs that meet technology...

  • Digital Experience Manager

    hace 7 días

    Bogotá, Bogotá D.E., Colombia The Global Talent Co. A tiempo completo

    About the RoleWe are seeking a highly skilled Digital Experience Manager to join our team at The Global Talent Co. This is a full-time, 40-hour per week remote position.Company OverviewThe Global Talent Co. provides opportunities to work with leading innovative technology companies worldwide. Our mission is to bridge the gap between global tech companies and...

  • Merchant Experience Advocate

    hace 1 mes

    Bogotá, Cundinamarca, Colombia Nuvei A tiempo completo

    Job Title**:Merchant experience advocate (Loyalty)** **Job Type**: Full-Time Reports To: Supervisor, Merchant Experience and Loyalty The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating...

  • Senior Manager Total Rewards

    hace 3 semanas

    Bogotá, Colombia Kuehne+Nagel A tiempo completo

    Senior Manager Total RewardsBogota, Cundinamarca, Colombia | Human Resources | Vollzeit | SGI2112972Build a team of trusted Total Rewards Experts and establish consistent and harmonized Total Rewards processes for Americas. Foster excellent relationships with colleagues, promote exceptional experiences that inspire loyalty. You are important for our success...

  • Senior Technical Support Manager

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Rockwell Automation A tiempo completo

    At Rockwell Automation, we are looking for a talented Senior Technical Support Manager to join our team. This role is responsible for leading our RSS structures, interacting with stakeholders, and creating strategies to accelerate technical development in RSS Engineers.Key responsibilities include:Leading one of our RSS structures such as Automation Controls...

  • Senior CRM Strategy Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Growe A tiempo completo

    Crm Manager Job DescriptionAt Growe, we are seeking a highly skilled CRM Manager to lead the development and execution of CRM strategies for iGaming, casino, and sports brands. Key responsibilities include: Lead the development and execution of CRM strategies for iGaming, casino, and sports brands, covering customer lifecycle; Generate customer attraction,...

  • Senior Customer Success Manager

    hace 4 semanas

    Bogotá, Colombia Genesys A tiempo completo

    Job Title: Senior Customer Success Manager Department & Team: CSM LATIN AMERICA Reports to: Senior Manager Customer Success Location: Bogotá (Colombia) Summary: CSMs are the customer's advocate and champion throughout their journey with Genesys. They are highly consultative, demonstrate thought leadership, and recommend, orchestrate,...