Bilingual IT Support Tier 2-3

hace 2 días


Bogotá, Bogotá D.E., Colombia EXECUTEL A tiempo completo

We are seeking a highly skilled Bilingual IT Professional with C1-level English proficiency to provide Tier 2 and 3 support for escalated issues within Windows and network environments. You will collaborate closely with helpdesk and engineering teams to troubleshoot and resolve complex issues, maintain IT infrastructure, and contribute to systems architecture for a U.S.-based company.

Work modality: On-site in Bogotá

Location: Office near Parque de la 93, Bogotá D.C.

Salary: Based on experience

Schedule (Full-time): Monday to Friday

Weekends off

Key Responsibilities:

· Troubleshoot and resolve Tier 2 and 3 tickets related to Windows OS, servers, and network infrastructure.

· Maintain and support servers, storage systems, and networking equipment across multiple client sites.

· Perform advanced diagnostics and root cause analysis to ensure long-term issue resolution.

· Conduct scheduled network performance testing and analysis.

· Accurately document ticket activity and manage the support queue in a timely manner.

What You Bring:

· Proven experience in a Tier 1, 2, 3 IT support role or similar.

· Advanced English level (C1) – written and spoken.

· Excellent communication, time management, and customer service skills.

· Strong troubleshooting ability and attention to detail.

·
CompTIA A+
certification or equivalent experience.

Nice to Have (Not Mandatory):

· Solid understanding of networking concep ts (TCP/IP, routing, VLANs, firewalls, VPNs).

· Experience with cloud platforms (preferably Azure or AWS).

· Proficiency with virtualization technologies such as VMware or Citrix.

· Certifications such as CCNA, CCNP, Microsoft.

· Familiarity with ISO 9000 standards.

About Us:

We are EXECUTEL, a U.S.-based outsourcing company committed to connecting top talent with international opportunities.



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