IT Specialist support

hace 5 días

Bogotá, Bogotá D.E., Colombia Solvo Global A tiempo completo

IT Generalist – Networking & Customer Support

We are seeking an
IT Generalist
with strong
networking expertise
and
customer service acumen
to take ownership of customer issues from start to finish in dynamic, ever-evolving environments. The ideal candidate will possess excellent
troubleshooting skills
to diagnose and resolve technical issues, along with the ability to communicate complex concepts in an accessible manner for a less tech-savvy audience.

Key Responsibilities

  • User Management
    : Administer Windows Terminal Server environments (both on-premises and hosted).
  • Network Support
    : Configure and support Fortinet Firewalls and network devices (WAN, LAN, VPN).
  • Remote Troubleshooting
    : Resolve technical issues over the phone, including local LAN issues, firewall policies, routing, Windows print services, and server backup/recovery.
  • Server Administration
    : Manage customer servers, including user account management, shared file access, and print queue configuration.
  • Firewall Administration
    : Configure site-to-site and dial-up VPNs, manage firewall policies and VLANs, and perform basic network troubleshooting.
  • Documentation
    : Log resolutions in the call tracking system while adhering to established documentation standards.
  • Collaboration & Customer Engagement
    : Build strong working relationships with customers and team members.
  • On-Call Support
    : Handle after-hours and emergency requests on a rotational basis.

Requirements

  • Minimum
    2 years
    of experience in a
    technical customer support role
    .
  • CompTIA A+ Certification
    or equivalent skill set.
  • Ability to
    type quickly and efficiently
    while maintaining detailed case notes during communication.
  • Strong verbal and written
    communication skills
    , capable of explaining technical concepts to novice users.
  • Ability to
    work independently
    and utilize available resources for issue resolution.

Preferred Qualifications (Nice to Have)

  • Experience administering and troubleshooting
    firewalls
    (CISCO, Fortinet, PaloISCO, Fortinet, Palo Alto, etc.). Alto, etc.).
  • CompTIA Network- CompTIA Network+ Certification
    or equivalent demonstr+ Certificationable skill set.

  • IT Support Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Octus A tiempo completo

    OctusOctus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets.For more...

  • IT Support Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Octus A tiempo completo

    OctusOctus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets. For more...

  • IT Specialist

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Hire Horatio CX A tiempo completo

    Position Summary:As an IT Specialist, you will be responsible for providing technical assistance and support to end-users regarding computer systems, hardware, software, and common network-related issues. The IT Specialist will play a crucial role in ensuring the smooth operation of computer systems and resolving technical problems promptly and effectively....

  • IT Specialist

    hace 21 horas

    Bogotá, Bogotá D.E., Colombia MicroSourcing A tiempo completo

    The IT Specialist for End-User Computing Group (EUCG) will be responsible for the following across Microsourcing Colombia:To provide 1st level technical support professionally, efficiently and effectively, maintaining a high degree of customer service.Assist end users with requests related to their IT assets (e.g., issuing new hardware, upgrading software,...

  • IT Specialist

    hace 7 días

    Bogotá, Bogotá D.E., Colombia MicroSourcing A tiempo completo

    The IT Specialist for End-User Computing Group (EUCG) will be responsible for the following across Microsourcing Colombia:To provide 1st level technical support professionally, efficiently and effectively, maintaining a highdegree of customer service.Assist end users with requests related to their IT assets (e.g., issuing new hardware, upgradingsoftware,...

  • IT Risk Specialist

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    Requisition ID: 228818Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota.Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we're always committed to results, in an inclusive, diverse, and high-performing culture.PurposeContributes to the overall success...

  • IT Specialist for office in Bogota, Colombia

    hace 21 horas

    Bogotá, Bogotá D.E., Colombia The lemon Consulting A tiempo completo

    Position: IT Specialist Location: Bogota, Colombia Employment type: Full-time Remuneration: Base salary Role Description:We are seeking an experienced and dynamic IT Specialist to join our team. In this role, you will apply your strong technical background in hardware and software support to manage IT infrastructure and user devices. Your expertise will be...

  • Engagement & Sales Support Specialist - ZR_29546_JOB

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    This is a remote position.Business Development Support Specialist – IT Staffing | Remote | Immediate StartRole Name: Engagement/Sales Support SpecialistSchedule: 40 hours per week, Monday to Friday 8am to 5pm with one hour of unpaid breakClient Timezone: ESTClient Overview: Join a growing IT staffing company that operates across both IT and non-IT...

  • Technical Support Specialist

    hace 5 días

    Bogotá, Bogotá D.E., Colombia Command Alkon A tiempo completo

    Summary of RoleAre you a Seasoned Support guru that everyone goes to when they have difficult problems? Join Command Alkon's Customer Support team We take pride in being the leaders in supporting advanced construction material industry solutions. We are found throughout the globe in Concrete Batching Plants, Rock Quarries, Asphalt Plants, and much more....

  • Information Technology Specialist

    hace 5 días

    Bogotá, Bogotá D.E., Colombia Elyvoranthe A tiempo completo

    Role DescriptionThis is a full-time, on-site role based in Bogotá, D.C., for an Information Technology Specialist. The role involves managing and maintaining the organization's IT infrastructure, ensuring network security, troubleshooting technical issues, and providing excellent customer service to resolve IT-related concerns. The specialist will play a...