IT Specialist support
hace 2 semanas
IT Generalist – Networking & Customer Support
We are seeking an
IT Generalist
with strong
networking expertise
and
customer service acumen
to take ownership of customer issues from start to finish in dynamic, ever-evolving environments. The ideal candidate will possess excellent
troubleshooting skills
to diagnose and resolve technical issues, along with the ability to communicate complex concepts in an accessible manner for a less tech-savvy audience.
Key Responsibilities
- User Management
: Administer Windows Terminal Server environments (both on-premises and hosted). - Network Support
: Configure and support Fortinet Firewalls and network devices (WAN, LAN, VPN). - Remote Troubleshooting
: Resolve technical issues over the phone, including local LAN issues, firewall policies, routing, Windows print services, and server backup/recovery. - Server Administration
: Manage customer servers, including user account management, shared file access, and print queue configuration. - Firewall Administration
: Configure site-to-site and dial-up VPNs, manage firewall policies and VLANs, and perform basic network troubleshooting. - Documentation
: Log resolutions in the call tracking system while adhering to established documentation standards. - Collaboration & Customer Engagement
: Build strong working relationships with customers and team members. - On-Call Support
: Handle after-hours and emergency requests on a rotational basis.
Requirements
- Minimum
2 years
of experience in a
technical customer support role
. - CompTIA A+ Certification
or equivalent skill set. - Ability to
type quickly and efficiently
while maintaining detailed case notes during communication. - Strong verbal and written
communication skills
, capable of explaining technical concepts to novice users. - Ability to
work independently
and utilize available resources for issue resolution.
Preferred Qualifications (Nice to Have)
- Experience administering and troubleshooting
firewalls
(CISCO, Fortinet, PaloISCO, Fortinet, Palo Alto, etc.). Alto, etc.). - CompTIA Network- CompTIA Network+ Certification
or equivalent demonstr+ Certificationable skill set.
-
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