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Information TechnologyBogotá, ColombiaFully RemoteCisco Service Engineer Tier 3 (Colombia 100% REMOTE)Join our team today and unleash your full potentialAbout UsFull Potential Solutions (FPS)is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.Our Core ValuesIntegrity - Do what's right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respectExcellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvementAccountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionateGrace - Respect and appreciate differences, Care for one another, Humility, Make work personalOur Mission: To create conditions within which people can thriveCisco Service Engineer Tier 3 ( COLOMBIA 100% REMOTE)Duties And ResponsibilitiesMinimum of 5+ years of hands-on experience supporting and troubleshooting Cisco the UC and UCCx components in a Tier 2/3 capacity.Experience troubleshooting advanced CUCM, CUC, CUIC, VVB, Finesse, and Cisco Voice Gateways environmentsDeep understanding of TCP/IP, H323, MGCP, and SIP Protocols.Working knowledge of peripheral gateway (PG) architecture, Logger/Rogger, and Database LayerAbility to read and interpret network traces (Wireshark) and CVP/VXML logsFamiliarity with third-party integrations: Calabrio, Verint, Nuance etc.Familiarity with ITIL-based ProcessesExperience with Cisco Webex Calling implementation, MAC and supportStrong English written and oral communication skills, with customer-facing experienceComfortable working in SLA-driven, multi-client environments, and extended hours as requiredBachelor's Degree or equivalent experience preferredCisco Certifications Required: CCNA or CCNP CollaborationDesired ExperienceUCCE/PCCE experience – implementation and/or support at the Tier 3 levelUnderstanding of HA (High Availability), failover, and load-balancing concepts in Cisco Contact CenterExperience with ECE is a plusStrong understanding of CVP platforms including Call Studio, ICM Scripting, Dialer, and Routing LogicFamiliarity with SQL queries and log analysis (Router, Logger, PG, CVP, Finesse)Experience with Webex Contact Center implementation, MAC and supportPhysical RequirementsSitting: Ability to be able to sit for long periods of time.Lifting: Ability to lift equipment and or tools up to 20 pounds.Department Information Technology Locations Bogotá, Colombia Remote status Fully RemoteContact FOX Talent AcquisitionColleaguesFOXInformation TechnologyBogotá, ColombiaFully RemoteCisco Service Engineer Tier 3 (Colombia 100% REMOTE)Join our team today and unleash your full potentialLoading application formCareer siteCareer OpportunitiesThriving at FPSExplore Our LocationsData & privacyLocationsKansas City, MissouriBogotá, ColombiaDavao, PhilippinesManila, PhilippinesPune, IndiaEmployee loginSSOCandidate Connect loginAlready working at Full Potential Solutions?Let's recruit together and find your next colleague.blocks--auto-join--form#focusEmailField" data-blocks--auto-join--form-tooltip-login-value="Enter your email address" data-blocks--auto-join--form-tooltip-login-with-value="Login with %{email}"> blocks--auto-join--form#handleBefore turbo:submit-end->blocks--auto-join--form#handleComplete" action="/en/auto_join" accept-charset="UTF-8" method="post">
