Assistant Contact Center Manager

hace 1 semana

Bogotá, Bogotá D.E., Colombia TP A tiempo completo $900.000 - $1.200.000 al año

You're the player we're missing on this
TOP Team

We're looking for a
ACCM
. You will be responsible for managing, control and evaluate the correct functioning of the operation, making the corresponding decisions for the campaign and carrying out a rigorous control of the processes, to ensure the search for results in the team for the fulfillment of the objectives stipulated by Teleperformance and the corporate client

What you'll be doing:

  • Coordinate, direct and develop your work team through the TOPS guidelines developing solid tactics for the planning process, to ensure optimal team performance and maintain the proposed operational standards.
  • Implement solid strategies and tactics that allow the achievement of the objectives of the campaign.
  • Analyze, control and seek improvements in KPIS (Productivity, effectiveness, resolution, quality, AHT and others.) to optimize the results and standards of the operation.
  • Plan, manage, and coordinate resources efficiently to maximize productivity and ensure smooth service operation.
  • Consolidate the necessary and complete information for reporting to the client's senior management departments, according to the objectives of the campaign.
  • Maintain an adequate climate that facilitates the timely relationship with the corporate client.
  • Participate in the continuous training programs and guarantee communication to the entire operation about the content and the opportunity for participation.
  • Properly use the tools established and assigned by the company, both for its role and for the operation of the operation.
  • Maintain an active and permanent communication channel between the company and the operation, through which security policies, training plans, procedures, etc. are disseminated.
  • Lead professionally and ethically from his role to the assigned work team, in line with the values, DNA and development initiatives of TP.

The TOP Team is looking for someone who:

  • Has a 90% and up English level.
  • Has at least 1 year of experience as a Call Center Operations supervisor or in similar positions
  • Is professional in business administration, industrial engineering, or similar careers

Let's talk about benefits:

  • Long-term contract.
  • Employee fund.
  • Volunteer programs.
  • Career plan.
  • Life insurance coverage.

This is what sets us apart:

We are experts in global digital business services in 100 countries with nearly 500,000 employees worldwide Great Place To Work has certified us as one of the best places to work in the country and the world. We don't stop innovating and we always go beyond.

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and colleagues, fostering an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and shapes a more equitable world.

Make a difference with the
TOP Team

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