Assistant Manager Server

hace 2 días

Bogotá, Bogotá D.E., Colombia IGT Solutions A tiempo completo $9.000.000 - $12.000.000 al año

Role: Assistant Manager-System Implementation

Location: Bogota

Mode: Work from Office

Profile Summary:

IGT Solutions is looking for an Assistant Manager-System Implementation to lead Microsoft Infrastructure team in a Contact Centre services environment. The position is responsible to develop overall network IT infrastructure processes, procedures, and plans to support future growth as well as ensure reliability, scalability, performance, and security.

Primary Job Responsibility:

  • Develop IT infrastructure processes, procedures, and plans to support future growth as well as ensure reliability, scalability, performance, and security.
  • Conduct research and make recommendations on products, services, in support of IT infrastructure.
  • Set direction and priorities for infrastructure projects, improvements, and other enhancements.
  • Establish implementation strategy and metrics-driven processes to ensure quality of delivery and uptime of IT infrastructure.
  • Negotiate with vendors, outsourcers, and contractors to secure and manage infrastructure-related products and services.
  • Develop disaster recovery plans and conduct testing to detect faults
  • Ensure information systems and data are secure while maintaining functionality.
  • Promote a culture of strong communication, accountability, service-oriented delivery, rewards, employee engagement, and staff development.

Education and Essential Experience:

  • Bachelor degree in Engg.
  • 7 to 8 years overall experience.
  • Has to play pivotal role in designing, implementation, documentation, project management and handover of the projects to the technology team for business-as-usual support.
  • Strong operational experience, understanding of systems maintenance, licensing, configurations and disaster recovery, SLA's management, vendor management etc.
  • Should have fair understanding of Network basics, additional certifications in voice/ network stream would be beneficiary.
  • Compliance and security related understanding

Required Skills & Experience

  • 4+ years in IT Infrastructure
  • At least 4 years of End user applications support experience in a professional services environment.
  • This is a individual contributor role
  • Strong Hands-On experience on the following technologies but not limited to
  • Azure Active Directory , DHCP , DNS , Data center
  • Office 365, SSO and SAML integration
  • Virtualization & Hosting (VMware, Hypervisor)
  • Zscaler & Netskope (Good to have )
  • On Prem to cloud migration
  • MDM Tools (Good to have )
  • BCM tool (Good to have )

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based up

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