Assistant Manager – Employee Engagement

We are a multinational company that works in the telecommunications sector or BPO focused on customer service currently in constant growth in Colombia. We want you to be part of this great team.

Assistant Manager – Employee Engagement & Communications

Location:
Bogotá, Colombia

Department:
Human Resources

Salary:
COP

The Job Purpose:

The Assistant Manager of Employee Engagement & Communications is responsible for leading initiatives that promote employee well-being, engagement, and inclusion across IGT Solutions' Colombia sites. This role ensures the effective implementation of wellness programs, internal communication strategies, events organization and engagement activities that enhance the employee experience, strengthen company culture, and support loyalty and performance objectives.

Key Responsibilities

• Lead and mentor the Wellness & Engagement team, ensuring efficient program execution and alignment with HR and business goals.
• Design, implement, and monitor wellness initiatives.
• Oversee engagement calendars and on-site/virtual events, ensuring relevance, participation, and ESAT.
• Manage partnerships with health providers, wellness vendors, and internal stakeholders to optimize employee benefits and experiences.
• Supervise the execution of internal communication campaigns, ensuring timely and consistent messaging across all channels.
• Track and report engagement KPIs (ESAT, participation, feedback trends), providing insights and recommendations to leadership and action plans.
• Promote diversity, equity, and inclusion practices through inclusive activities and communication.
• Coordinate with HR Business Partners, Emotional Care & SST to ensure alignment with broader people strategies.
• Oversee wellness budgets, ensuring cost efficiency and measurable ROI for engagement initiatives.
• Collaborate with CSR and external partners to promote community engagement and social impact initiatives aligned with company values
• Collaborate with HR members to develop narratives and documentation that support external recognition and awards.
• Events organization and execution (ACE Awards, celebrations, engagement at all levels, etc.)

Qualifications & Skills

• Bachelor's degree in human resources, Communications or Business Administration
• 3 years of experience in wellness, employee engagement, or HR program management (preferably in BPO or corporate environment).
• Proven experience leading a team.
• Strong organizational, event management, and communication skills.
• Empathetic leadership style and ability to foster trust and participation.
• Analytical ability to interpret employee feedback and engagement metrics.
• Intermediate to advanced English level (B2).

Work Model

• Work Mode: Hybrid
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About IGT Solutions

IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.

Established in 1998, with 100% focused on the Travel industry, we have more than 70 marquee customers globally. IGT serves 4 in top 5 Airlines, 4 out of Top 5 Travel Companies, 4 out of Top 5 Hospitality companies. We provide digital contact center services, travel technology and innovative digital services and solutions for 100+ travel processes including Reservations and Sales, Customer Service, IROPS Management, Baggage Helpdesk, Crew Helpdesk, Chatbots, Robotic Process Automation, Travel Analytics and Social Media Services.

IGT employs more than 11'000 travel experts globally with 100% focus on travel domain, providing services to Airlines, Travel Management Companies, Online Travel Agencies, Travel Technology Companies, Hotels, Railways, Airports, Cruises, Car Rental and Logistics. IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements.

• IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups.