Support Analyst

hace 6 días

Medellín, Antioquia, Colombia Ci&T A tiempo completo

We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.

With over 8,000 CI&Ters around the world, we've built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.

The IT Analyst at CI&T is responsible for the efficient operation and maintenance of IT infrastructure, ensuring support for the company's technological needs and business operations. The main goals include optimizing IT resources, resolving technical issues, and providing internal support.

Main Responsibilities:

Ensure effective and secure working conditions for employees.

Manage IT support tickets and provide first/second line support.

Track IT assets, ensuring proper distribution and management.

Assist IT Managers with various tasks, including meeting room setups and maintaining supplier relationships.

Perform routine maintenance tasks like software updates and backups.

Troubleshoot hardware, software, and network issues.

Manage inventory and asset tracking for IT resources.

Coordinate with external vendors for IT infrastructure maintenance.

Implement security protocols to protect IT assets and data.

Provide technical support to internal stakeholders.

Assist in planning and implementing IT projects to support business growth.

Contribute to AI strategy implementation to optimize processes and enhance operational efficiency.

Ideal Candidate:

Minimum 5 years of experience in IT end-user support.

Proficient in software tools (Excel, Google Sheets, SmartSheet) and operating systems (Windows 10/11, Linux Ubuntu, Mac OS).

Knowledgeable in Google Workspace, Jira Service Management, Office 365, Adobe, Slack, and Zoom.

Familiar with patch management, remote monitoring, unified endpoint management, and mobile device management.

Strong communication skills in English and Spanish.

Our benefits include:

  • Premium Healthcare
  • Meal voucher
  • Maternity and Parental leaves
  • Mobile services subsidy
  • Sick pay-Life insurance
  • CI&T University
  • Colombian Holidays
  • Paid Vacations

And many others.

Collaboration is our superpower, diversity unites us, and excellence is our standard.

We value diverse identities and life experiences, fostering a diverse, inclusive, and safe work environment. We encourage applications from diverse and underrepresented groups to our job positions.

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