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Turbo Restaurants Operations Support Supervisor

hace 3 semanas

Bogotá, Bogotá D.E., Colombia Rappi A tiempo completo

Hey, it's time for you to join us showing the world we are the company that is changing paradigms, where we revolutionize the hours, minutes and seconds

Do you want to know why Rappi?

WE SEE OPPORTUNITIES where others see problems

WE SEE CLOSE where others see distance

WE SEE ADRENALINE where others see pressure.

Join a team where we are all capable of EVERYTHING, where we all have the same opportunities, regardless of gender identity, race, religion, nationality, age, disability, training or experience.

Did you like what you have read so far? Find out how you will deliver magic together with us through your Rappi mission

Check out how it will impact our ecosystem:

Turbo Restaurants Operations Support Supervisor

As part of Rappi, you will be responsible for:

  • Objetivo del Rol

    Serás responsable de asegurar que la operación de Turbo Restaurantes funcione de manera ágil, eficiente y sin fricciones. Tu misión es capacitar y acompañar al personal del restaurante y a los repartidores para lograr entregas en 10 minutos, garantizando una operación impecable en tiempo real.

Good and now, what are the requirements for me to be part of this neon universe?

  • ​ Responsabilidades Principales
  • 1. Asignación y Gestión de Órdenes

    • Asignar órdenes a repartidores Geo asegurando tiempos óptimos de entrega.

    • Dar soporte a órdenes que no puedan ser atendidas por repartidores externos y reasignarlas correctamente.

    • Realizar cancelaciones cuando el aliado no tiene producto disponible o la tienda se encuentra cerrada.

    • Mantener comunicación activa con los repartidores para agilizar la entrega y resolver bloqueos en tiempo real.

    2. Soporte en Vivo a Tiendas Turbo

    • Brindar soporte operativo inmediato a las tiendas Turbo y restaurantes aliados.

    • Resolver incidencias operativas en tiempo real y asegurar el correcto flujo de pedidos.

    • Identificar tiendas con novedades o demoras y "apagar" temporalmente la operación hasta que la anomalía sea solucionada.

    • Actualizar y corregir horarios de apertura y cierre cuando sea necesario.

    3. Gestión de Órdenes a través de LUPE

    • Administrar, monitorear y dar seguimiento a las órdenes a través de la plataforma Lupe.

    • Validar el flujo correcto de cada pedido y asegurar su entrega dentro del SLA.

    4. Soporte en Vivo a Repartidores (RTs)

    • Brindar asistencia a los RTs en temas operativos, contacto con usuarios y resolución de incidencias relacionadas con pedidos.

    • Asegurar una experiencia fluida para el repartidor y el usuario final.

    5. Reclutamiento y Asignación de RTs por Microzona

    • Reclutar y seleccionar Recursos de Transporte (RTs) para cubrir las microzonas asignadas.

    • Coordinar con RRHH para verificar perfiles y documentación requerida.

    • Asegurar que cada microzona cuente con la suficiente cobertura operativa para alcanzar el SLA de 10 minutos.

    KPI's del Rol

    • Fill rate de órdenes asignadas.

    • Tiempo promedio de entrega.

    • Tiempo de respuesta en soporte live.

    • Disponibilidad de microzonas (cobertura de RTs).

    • Órdenes afectadas por demoras o tiendas apagadas.

    Requisitos

    • Bachiller, técnico o tecnólogo en áreas administrativas, logísticas u operativas.

    • Experiencia previa en operaciones, atención en vivo, logística o soporte en tiempo real (deseable).

    • Excelentes habilidades de comunicación y solución de problemas.

    • Capacidad para trabajar bajo presión y en operación de alta velocidad.

    • Manejo básico de plataformas operativas (ERP, CRM, herramientas de soporte en vivo).

    Perfil Ideal

    • Proactividad, ownership y mentalidad de "resolver".

    • Alta orientación a procesos y eficiencia.

    • Habilidad para analizar información en tiempo real y tomar decisiones rápidas.

    • Excelentes relaciones interpersonales para trabajar con aliados, RTs y equipos internos

Worker type:

Regular

Company:

Rappi Technology Colombia

For more information check our website and check our reviews on Glassdoor

we are waiting for you to build and deliver the magic together #Rappi