Tech Support Analyst

hace 7 días

Bogotá, Bogotá D.E., Colombia Rappi A tiempo completo

Hey, it's time for you to join us showing the world we are the company that is changing paradigms, where we revolutionize the hours, minutes and seconds

Do you want to know why Rappi?

WE SEE OPPORTUNITIES where others see problems

WE SEE CLOSE where others see distance

WE SEE ADRENALINE where others see pressure.

Join a team where we are all capable of EVERYTHING, where we all have the same opportunities, regardless of gender identity, race, religion, nationality, age, disability, training or experience.

Did you like what you have read so far? Find out how you will deliver magic together with us through your Rappi mission

Check out how it will impact our ecosystem:

Tech Support Analyst

As part of Rappi, you will be responsible for:

  • Atender, registrar, documentar y resolver tickets de soporte técnico.
  • Analizar incidentes y fallas técnicas reportadas en aplicaciones.
  • Diagnosticar errores y determinar su resolución o escalamiento oportuno.
  • Priorizar tickets según su impacto y criticidad.
  • Atender incidentes conforme a los SLA definidos.
  • Hacer uso de software y aplicaciones para llegar a la causa raíz de los incidentes:
    Emuladores
    Ambientes de prueba
    Versiones de testing
    Herramientas de logs y testing
  • Replicar incidentes para su análisis y validación.
  • Evaluar nuevas funcionalidades y apoyar procesos de pruebas (QA).
  • Documentar errores, causas raíz y soluciones aplicadas.
  • Registrar y tipificar consultas de clientes y colaboradores.
  • Ejecutar instrucciones técnicas escritas o diagramadas para la resolución de fallas.
  • Realizar consultas básicas en SQL para análisis y validación de información.
  • Analizar logs utilizando las herramientas asignadas.

Good and now, what are the requirements for me to be part of this neon universe?

Requisitos

  • Profesional en Ingeniería de Sistemas o carreras afines.
  • Mínimo 1 año de experiencia en roles de soporte técnico, QA o similares.

Conocimientos básicos en:

  • Análisis de logs
  • SQL
  • Soporte a aplicaciones
  • Lenguajes de programación (Kotlin - TypeScript - Phyton)

Capacidad de análisis, documentación y manejo de incidentes.

Requisitos deseables

  • Nivel de Inglés B1 o Portugués.

Worker type:

Regular

Company:

Rappi Technology Colombia

For more information check our website and check our reviews on Glassdoor

we are waiting for you to build and deliver the magic together #Rappi

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