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Dispatch and Social Media Admin Specialist
hace 2 semanas
** IMPORTANT ** WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED:
C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.
" PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH"
Job Title : Dispatch and Social Media Admin Specialist
Job ID : LAMNIC3
Industry : Professional Cleaning
Location : LATAM only
Hours : Monday-Friday, 8:00AM - 5:00PM EST
Pay rate : $1000/month
Target Start : ASAP
About the Client:
The Client is the leading property services provider for short-term rentals in Sevier County, Tennessee, supporting over 600 properties and partnering with 239 property managers. With a dedicated team of 40-45 cleaners, inspectors, and maintenance staff, they deliver exceptional cleaning and maintenance services tailored to vacation property owners' needs. Known for their reliability and innovation, The Client ensures properties are always guest-ready, setting the standard for quality in the region.
Primary Responsibilities: Dispatch Operations:
- Handle after-hours emergency calls (inbound/outbound).
- Schedule and manage appointments for cleaning and maintenance tasks.
- Sync bookings and calendars with the Resort Cleaning software.
Administrative Support:
- Check payroll for housekeepers and inspectors.
- Follow up on subtasks and ensure timely completion.
- Generate various reports (e.g., cleaning, deep cleans, pet hair audits).
- Maintain and audit spreadsheets and filters for accuracy.
Customer and Team Communication:
- Respond to phone calls and inquiries for the maintenance department.
- Provide support via Slack to field staff and team members.
- Upsell additional services to property managers when appropriate.
Marketing & Social Media Management:
- Assist with marketing tasks, such as outreach and campaign coordination.
- Manage and update social media pages with relevant content.
- Create and schedule posts to engage with property managers and guests.
- Monitor engagement and respond to inquiries on social media platforms.
Qualifications Required Skills:
- Excellent computer proficiency and the ability to adapt to new software.
Technical Tools:
- ResortCleaning, Evolve, HubSpot, Aircall, Slack, and Excel/Google Sheets.
- Strong organizational skills and attention to detail.
- Effective communication skills.
- Ability to handle high-pressure situations during after-hours emergencies.
Technical Requirements:
- Reliable high-speed internet connection.
- Computer/laptop with at least 8GB RAM, i5 Processor, and reliable internet.
Preferred Experience:
- Familiarity with short-term rental operations or property services.
- Previous experience in dispatch, administrative support, customer service, or social media management.
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