Client Calls Specialist

hace 5 días

Colombia Uptalent A tiempo completo

Client Calls Specialist — Phone-First Role with Admin & QuickBooks Support (Remote — US PST hours)

Location: Remote (work from home, must overlap US Pacific Time)
Type: Part-time (24 hrs/wk) with strong possibility to transition to Full-time (40 hrs/wk)
Hours: 8:00 AM – 12:00 PM PST, Monday–Saturday (must be available these windows)

About the role

This is a phone-first position: you'll spend most of your time handling inbound client calls for US-based customers, providing friendly, professional support in clear English (Spanish a strong plus). Secondary responsibilities include light admin and bookkeeping tasks in QuickBooks (invoicing, AR/AP, basic reconciliations) as needed. Start part-time to demonstrate fit; strong performers will be offered full-time and greater bookkeeping/placement responsibilities. Training and close support provided — we want someone with a positive attitude who enjoys talking with clients.

What you'll do (high level)
  • Handle inbound client calls in clear, professional English.
  • Perform bookkeeping tasks in QuickBooks: invoices, AR/AP, reconciliations, basic reporting.
  • General admin: email management, scheduling, client follow-ups, document organization.
  • Support onboarding/training for new accounts and communicate status to the US-based team.
  • Maintain accurate notes and follow-up items in our project tool.
Requirements
Must-have
  • Very good English (spoken and written) and strong Spanish.
  • Proven remote experience working for US companies.
  • Availability 8:00 AM–12:00 PM PST, Monday–Saturday (required).
  • Comfortable talking on the phone and providing friendly customer service.
  • Basic bookkeeping experience; QuickBooks experience preferred.
Nice-to-have
  • Experience in car dealership or autoparts industry.
  • Experience taking calls + transitioning into increasingly responsible bookkeeping/admin work.
Benefits

      
•     Competitive compensation aligned with experience and location.
    

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