Intake Compliance Specialist

hace 20 horas

Colombia In the Network LLC A tiempo completo

LocationMedellin, Colombia# Intake Compliance Specialist (Bilingual – Spanish/English) Personal injury at Get Linked up LLCLocationMedellin, ColombiaSalary$6 - $10 /hourJob TypeFull-timeDate PostedJanuary 8th, 2026Apply Now## **Quality Assurance Specialist (Bilingual – Spanish/English)****Personal Injury Law Firm**### **About the Role**We are seeking a detail-oriented and analytical **Quality Assurance Specialist** to support our Personal Injury Law Firm by monitoring and evaluating client intake communications. This role is critical in ensuring that all inbound and outbound calls meet firm standards, legal requirements, and established intake protocols.The ideal candidate has a strong ear for detail, understands client empathy in high-stress situations, and can objectively evaluate performance while identifying opportunities for improvement.### ### ### **Key Responsibilities**Monitor and evaluate inbound and outbound calls for compliance with firm standards, legal requirements, and intake protocolsReview recorded client calls for **accuracy, professionalism, empathy, and adherence to approved scripts**Conduct **mystery calls**, posing as potential clients, to evaluate the overall intake experience and staff performanceIdentify missed opportunities, errors, inconsistencies, and breakdowns in client communicationEnsure proper handling of sensitive and confidential client informationDocument findings clearly and provide detailed feedback reportsTrack trends, recurring issues, and areas needing improvementCollaborate with leadership and training teams to improve call quality and intake performance### ### **Qualifications****Bilingual: Fluent in English and Spanish (required)**Prior Quality Assurance, Call Monitoring, or Compliance experience requiredExperience in a **personal injury law firm, legal intake, or call center environment** strongly preferredExceptional attention to detail and strong listening skillsAbility to evaluate calls objectively and consistentlyStrong written communication and documentation skillsComfortable working independently in a remote environmentFamiliarity with CRM systems, call recording platforms, and QA scorecards is a plus### ### **What We’re Looking For**This role is ideal for someone who:Has a strong understanding of client-centered communicationCan identify subtle issues in tone, empathy, and complianceIs proactive in spotting gaps and recommending improvementsMaintains confidentiality and professionalism at all timesThrives in structured, process-driven environments### ### **What We Offer**100% remote, full-time positionConsistent schedule: 9:00 AM – 5:00 PM ETCompetitive compensationStable work environment within a growing personal injury law firmOpportunity to make a meaningful impact on client experience and firm performance**Location:** 100% Remote **Schedule:** Full-Time | Monday–Friday, **9:00 AM – 5:00 PM (Eastern Time)** **Compensation:** Competitive, based on experience #J-18808-Ljbffr

  • Intake Specialist

    hace 20 horas

    Colombia In the Network LLC A tiempo completo

    Locationmedellin, Colombia# Intake Specialist at Get Linked up LLCLocationmedellin, ColombiaSalary$6 - $9 /hourJob TypeFull-timeDate PostedNovember 10th, 2025Apply Now## **Intake specialist at Get Linked Up, LLC**### Intake Specialist (Independent Contractor)personal injury is a plusRequirments: C1-C2 level EnglishMust have own computer, internet, all...

  • Intake Specialist

    hace 7 horas

    Colombia Solvo Global A tiempo completo

    En Solvo Global nos encontramos en la busqueda de Intake Specialist. **Responsabilidades**: - Entrevistar posibles clientes a través de llamadas para conocer mas sus casos. - Solicitar documentos. - Agendamiento de citas con abogados. **Requisitos**: - Nível de ingles B2+ o C1 - Habilidades en servicio al cliente. - Habilidades organizativas para...

  • Intake Specialist/ Inglés B2/medellín

    hace 2 semanas

    Colombia Solvo Global SAS A tiempo completo

    Account: Esquire Law LLC Position: Intake Specialist On site: ASTORGA - Calle 7D #43c-105, Medellín Schedule: 45hrs semanales que se dividen en 5 días laborales en el rango de 7:00am a 7:00pm tomando en cuenta tu disponibilidad y la del cliente, y dos días off, uno fin de semana y otro entre semana. Job description: The Intake specialist is the first...

  • Legal Intake Specialist

    hace 2 semanas

    Colombia Bush & Bush Law Group A tiempo completo

    Join Our Team as a Legal Intake Specialist at Bush & Bush Law GroupBush & Bush Law Group is a leading personal injury law firm dedicated to fighting for the rights of our clients. We are seeking a dedicated and compassionate Legal Intake Specialist [English/Spanish - Bilingual] to be the first point of contact for potential clients. This role plays a...

  • Intake Specialist

    hace 2 semanas

    Colombia Solvo Global A tiempo completo

    En Solvo Global estamos buscando personas con una excelente actitud y deseos de desarrollarse como un Intake Specialist. Funciones: Se encarga del paso inicial del proceso de incorporación de nuevos clientes a la firma, hace llamadas de seguimiento a clientes potenciales que se comunicaron anteriormente con la firma, ingreso de datos, llamar a clientes...

  • Intake Specialist Home Office

    hace 7 días

    Colombia, Huila Job Duck A tiempo completo

    JOB DUCK IS HIRING VIRTUAL INTAKE SPECIALISTS Job Duck is a virtual staffing company currently hiring virtual Intake Specialists. Employees work from their homes and are matched to a single U.S.based business. The virtual nature of this job requires a dedicated and disciplined individual with solid written and spoken communication skills. It is important...

  • Personal Injury Client Intake Specialist

    hace 7 días

    Colombia, Huila Price Benowitz LLP A tiempo completo

    **Job Summary** Price Benowitz, LLP is seeking a full-time Personal Injury Client Intake Specialist to join their growing team. The Personal Injury Client Intake Specialist's main objective is interacting with prospective clients to ensure the prompt signing of appropriate personal injury cases and establishing a quality relationship between the prospective...

  • Provider Intake Specialist

    hace 19 horas

    Colombia OpsArmy A tiempo completo

    Patient Intake Coordinator (ABA Autism Care) Overview The Patient Intake Coordinator is the first point of contact for families seeking Autism care services. This role plays a critical part in creating a positive first experience by conducting intake screenings, gathering required information, and guiding families through the early stages of the care...

  • Intake Specialist Home Office

    hace 7 días

    Colombia, Huila Job Duck A tiempo completo

    JOB DUCK IS HIRING AN INTAKE SPECIALIST **Duties and responsibilities will include, but are not limited to the following: - Scheduling meetings and consultations. - Completing all intake paperwork and entering it into the business's system. - Filing and maintaining electronic documents and records. - Maintaining a lead generation database to support...

  • ABA Patient Intake Specialist

    hace 19 horas

    Colombia OpsArmy A tiempo completo

    A healthcare services provider in Colombia is seeking a Patient Intake Coordinator to be the first point of contact for families seeking Autism care services. This role requires empathy, strong communication skills, and experience in ABA therapy environments. Key responsibilities include conducting intake screenings, managing high call volumes, and...