Executive-Back Office-Customer Service

hace 1 día

Bogotá, Bogotá D.E., Colombia EXL A tiempo completo
Description

The user is responsible to process all back office transactions in US P&C client area namely-Mid term changes, endorsements, Coding, correspondence etc.
Primarily responsible for processing transactions as per the SLAs outlined by the client
Ensure that all the transactions are processed as per defined and documented desktop procedures
Ensure that the assigned targets in accordance with SLA are met 
Ensure that the quality of the transactions is compliant with predefined parameters 
Expected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures

Responsibilities

Data entry,
Copying information from one screen/source to another
Very low training ,ramp time(Between 0 to 5 days)
Standard processing approach in almost all scenarios
Very low AHT(Between 0 to 5 mins) for processing

Qualifications

Higher Education Diploma with 0 - 2 years of relevant experience

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