Client Intake Specialist

Be the First Point of Contact for Life-Changing Legal Support

In the legal services arena, every lead is a case in motion. You'll guide prospective clients through claims, personal injury, and insurance disputes, translating complexity into clarity. Step beyond routine, sharpen your advocacy skills, and advance your career-while maintaining the balance that lets you thrive both professionally and personally.

Your Role in the Spotlight

Be part of our client's team as a
Client Intake Specialist
, where you'll engage with prospective clients, conduct initial consultations, collect essential information, and guide them through legal services. You'll maintain client records, track leads, and support the office while ensuring every interaction reflects professionalism, clarity, and trust.

Career Snapshot

Employment Type: Indefinite term type contract

Shift: Dayshift, midshift, shifting (9 AM to 6 PM & 2 PM to 12 AM)

Work Setup: Onsite, Bogotá

Perks That Support You

• 5 days work week
• Shifting work schedule
• 20 vacation days in total
• Prepaid medicine
• Fully-customized Emapta laptop and peripherals
• Direct exposure to our clients
• Career growth opportunities
• Diverse and supportive work environment
• Prime Office Locations - Bogotá and Medellin
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit
  
  )

What We're Looking For

• 2-3 years of experience in intake or sales of products or services
• Bachelor's degree or equivalent work experience preferred
• Superior sales and customer service skills
• Proficient with
  calendar programs, Microsoft Office, and CRM software
• General knowledge of the legal industry preferred
• Fluency in English and Spanish preferred

Competencies:

• Excellent communication, interpersonal, and writing skills
• Highly organized, diligent, and able to work independently
• Confident, articulate, and diplomatic, with strong emotional intelligence
• Ability to guide prospective clients to sign engagement letters
• Self-motivated and self-directed to achieve personal and office goals

Your Daily Impact

• Handle in-bound and out-bound leads regarding PNCs interested in hiring the firm
• Conduct in-depth initial consultations with prospective new clients (PNCs) to present and sell legal services
• Collect information about PNCs and the matters for which they are seeking the firm's help, assuring them attorneys and staff are well-equipped to handle their needs
• Maintain contact with PNCs who do not appear for their consultation and those who did not retain services, keeping the door open for future engagement
• Maintain a tracking system to monitor leads, new clients, and referral sources, ensuring the office's software is up to date
• Track metrics related to new client PNCs and sales
• Actively engage in dialogue and report to management regarding the quality and volume of leads, offering constructive feedback and suggestions for process improvements
• In accordance with ethical rules governing lawyers, prepare prospective clients for engagement, with final documents approved and signed by a licensed attorney

About the Client

Our client is a leading insurance plaintiff firm, trusted for handling complex property damage, personal injury, medical claims, and immigration cases.
They have recovered over $750 million and managed 75,000+ cases nationwide. With a team of 300+ professionals, they combine expertise, determination, and innovation to deliver results, offering a dynamic and rewarding environment for talented legal professionals.

Your Future Team at Emapta Latam

Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 1,000 clients worldwide and a team of over 10,000 talented professionals, Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.

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