Customer Service Specialist

hace 5 días

Bogotá Cundinamarca, Colombia Gorilla Paper Inc A tiempo completo

Responsibilities:

- Provide exceptional customer service to clients via phone, email, and chat ( FRESHDESK, FRESHCALL, WHATSAPP CHAT )

- Analyze customer inquiries and provide appropriate solutions or escalate to the appropriate department

- Handle outbound calls to follow up on customer inquiries or sales leads

- Assist with data entry and maintenance of customer records

- UPS, USPS Shipping Claim, Shipping Error Records, SHIPSTATION shipping adjustment.

Qualifications:

- Previous experience in customer service or a related field preferred

- Excellent English communication skills, both verbal and written

- Strong problem-solving abilities and attention to detail

- Ability to multitask and prioritize tasks effectively

- Proficiency in data entry and computer skills

- English is MUST

We offer competitive compensation, opportunities for career growth, and a supportive work environment. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Apply today to join our team as a Customer Service Representative

Job Type: Full-time

Education:

  • Bachelor's (Required)

Experience:

  • remote customer service: 3 years (Required)
  • Google Workspace ( google sheet): 1 year (Required)
  • Freshdesk or Zoho remote CRM software: 1 year (Required)

Language:

  • English very well (Required)

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