Assistant Property Manager

hace 1 día

Bogotá, Bogotá D.E., Colombia Nir Yu A tiempo completo

The Role:

The Assistant Property Manager plays a critical role in ensuring the operational excellence of our managed properties. This position is responsible for maintaining communication standards, guaranteeing property readiness, supporting housekeeping and maintenance coordination, and preserving a seamless guest experience.

Each shift has a defined operational rhythm, where Shift A ensures an impeccable morning launch and Shift B guarantees continuity, administrative accuracy, and portfolio stability throughout the afternoon and evening.

The role directly impacts guest satisfaction, owner confidence, and the overall daily performance of the portfolio.

Schedule: 

8:00 a.m. – 5:00 p.m. CST

Purpose of the Role:

To secure a flawless operational start each morning. Shift A sets the pace for the entire day by responding to critical messaging, coordinating housekeepers, conducting audits, and ensuring all units are prepared for check-ins with no delays.

Responsibilities: 

  • Conduct a full messaging sweep across RingCentral and Hostify between 8:00 a.m. and 9:00 a.m. 
  • Confirm cleanings and assign housekeepers from 9:00 a.m. to 9:30 a.m.
  • Manage the Master Sheet, including deposit creation and payment reminders from 9:30 a.m. to 10:30 a.m.
  • Review all checklists and identify any negative reports from 10:30 a.m. to 11:30 a.m.
  • Respond to any outstanding owner messages.
  • Monitor cleanings throughout the day, applying operational pressure and ensuring quality control. 
  • Ensure code changes are executed and units reach "Check-in Ready" status.
  • Deliver all check-ins at 4:00 p.m.
  • Close the shift by logging all updates and incidents in the Airtable Operations Log.

Technical & Operational Skills:

  • Strong command of property management systems (Hostify, RingCentral, Airbnb, VRBO).
  • Understanding of housekeeping workflows and quality control standards.
  • Ability to interpret checklists, audit documentation, and detect operational failures.
  • Familiarity with Airbnb case management and deposit dispute processes.
  • Basic SEO, listing optimization, and ranking analysis.

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