Assistant Property Manager

hace 13 horas

Bogotá, Bogotá D.E., Colombia Nir Yu A tiempo completo

The Role:

The Assistant Property Manager plays a critical role in ensuring the operational excellence of our managed properties. This position is responsible for maintaining communication standards, guaranteeing property readiness, supporting housekeeping and maintenance coordination, and preserving a seamless guest experience.

Each shift has a defined operational rhythm, where Shift A ensures an impeccable morning launch and Shift B guarantees continuity, administrative accuracy, and portfolio stability throughout the afternoon and evening.

The role directly impacts guest satisfaction, owner confidence, and the overall daily performance of the portfolio.

Schedule: 

10:00 a.m. – 7:00 p.m. CST

On-Call Coverage: Until midnight (emergencies only)

Purpose of the Role:

To ensure operational continuity throughout the afternoon, manage critical administrative tasks (deposits, waivers, Airbnb cases), audit listings, and close the portfolio in optimal condition by the end of the day.

Responsibilities: 

  • Respond to messaging from 10:00 a.m. to 12:00 p.m.
  • Review the maintenance report list and coordinate execution with the Manager from 12:00 p.m. to end of shift.
  • Provide ongoing responses to guests and property owners
  • Open, manage, and close Airbnb cases, AirCover claims, and deposit disputes.
  • Perform daily SEO and Listing Ranking audits across the portfolio (photos, titles, descriptions, rates).
  • Coordinate with Backoffice for listing reactivation when required.
  • Conduct a second review of deposits and waivers at 3:00 p.m.
  • Confirm "Check-in Ready" status at 3:40 p.m.
  • Provide direct support to the Manager between 4:00 p.m. and 6:00 p.m., including maintenance follow-ups, onboardings, and offboardings.
  • Review and respond to guest reviews.
  • Perform on-call emergency support until midnight (emergencies only).

Technical & Operational Skills:

  • Strong command of property management systems (Hostify, RingCentral, Airbnb, VRBO).
  • Understanding of housekeeping workflows and quality control standards.
  • Ability to interpret checklists, audit documentation, and detect operational failures.
  • Familiarity with Airbnb case management and deposit dispute processes.
  • Basic SEO, listing optimization, and ranking analysis.

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