Assistant Property Manager

hace 15 horas

Bogotá, Bogotá D.E., Colombia Nir Yu A tiempo completo

The Role:

The Assistant Property Manager plays a critical role in ensuring the operational excellence of our managed properties. This position is responsible for maintaining communication standards, guaranteeing property readiness, supporting housekeeping and maintenance coordination, and preserving a seamless guest experience.

Each shift has a defined operational rhythm, where Shift A ensures an impeccable morning launch and Shift B guarantees continuity, administrative accuracy, and portfolio stability throughout the afternoon and evening.

The role directly impacts guest satisfaction, owner confidence, and the overall daily performance of the portfolio.

SHIFT A:

Schedule: 

8:00 a.m. – 5:00 p.m. CST

Purpose of the Role:

To secure a flawless operational start each morning. Shift A sets the pace for the entire day by responding to critical messaging, coordinating housekeepers, conducting audits, and ensuring all units are prepared for check-ins with no delays.

Responsibilities: 

  • Conduct a full messaging sweep across RingCentral and Hostify between 8:00 a.m. and 9:00 a.m. 
  • Confirm cleanings and assign housekeepers from 9:00 a.m. to 9:30 a.m.
  • Manage the Master Sheet, including deposit creation and payment reminders from 9:30 a.m. to 10:30 a.m.
  • Review all checklists and identify any negative reports from 10:30 a.m. to 11:30 a.m.
  • Respond to any outstanding owner messages.
  • Monitor cleanings throughout the day, applying operational pressure and ensuring quality control. 
  • Ensure code changes are executed and units reach "Check-in Ready" status.
  • Deliver all check-ins at 4:00 p.m.
  • Close the shift by logging all updates and incidents in the Airtable Operations Log.

SHIFT B:

Schedule:

10:00 a.m. – 7:00 p.m. CST

On-Call Coverage: Until midnight (emergencies only)

Purpose of the Role:

To ensure operational continuity throughout the afternoon, manage critical administrative tasks (deposits, waivers, Airbnb cases), audit listings, and close the portfolio in optimal condition by the end of the day.

Responsibilities:

  • Respond to messaging from 10:00 a.m. to 12:00 p.m.
  • Review the maintenance report list and coordinate execution with the Manager from 12:00 p.m. to end of shift.
  • Provide ongoing responses to guests and property owners
  • Open, manage, and close Airbnb cases, AirCover claims, and deposit disputes.
  • Perform daily SEO and Listing Ranking audits across the portfolio (photos, titles, descriptions, rates).
  • Coordinate with Backoffice for listing reactivation when required.
  • Conduct a second review of deposits and waivers at 3:00 p.m.
  • Confirm "Check-in Ready" status at 3:40 p.m.
  • Provide direct support to the Manager between 4:00 p.m. and 6:00 p.m., including maintenance follow-ups, onboardings, and offboardings.
  • Review and respond to guest reviews.
  • Perform on-call emergency support until midnight (emergencies only).

Technical & Operational Skills:

  • Strong command of property management systems (Hostify, RingCentral, Airbnb, VRBO).
  • Understanding of housekeeping workflows and quality control standards.
  • Ability to interpret checklists, audit documentation, and detect operational failures.
  • Familiarity with Airbnb case management and deposit dispute processes.
  • Basic SEO, listing optimization, and ranking analysis.

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