Payment Operation Manager

hace 2 días

Bogotá, Bogotá D.E., Colombia Stellar Blue A tiempo completo
The Role:

About the Role

We are looking for a Payment Operation Manager with solid experience in iGaming or online casino payment operations. The ideal candidate will oversee all payment-related processes, ensuring smooth, secure, and efficient transactions for global players. You'll be responsible for managing multiple payment channels, optimizing payment flows, and leading a high-performing team.

Key Responsibilities

  • Oversee and manage daily payment operations, including deposits, withdrawals, and reconciliations.
  • Build and maintain relationships with payment providers and banking partners.
  • Monitor payment performance and implement strategies to improve approval rates, transaction speed, and cost efficiency.
  • Ensure compliance with AML, KYC, and regulatory requirements.
  • Collaborate closely with Finance, Risk, Fraud, and Customer Service teams.
  • Identify and resolve payment issues promptly to ensure excellent player experience.
  • Prepare operational reports and provide insights for management decisions.
  • Lead and train the payment operations team to maintain accuracy and efficiency.
Ideal Profile:

Requirements

  • Minimum 1–3 years of experience in payment operations within the iGaming / online casino or fintech industry.
  • Strong knowledge of online payment systems, PSPs, e-wallets, crypto payments, and banking processes.
  • Experience in risk management, chargebacks, and compliance procedures.
  • Excellent analytical, leadership, and communication skills.
  • Ability to work under pressure and adapt in a fast-paced environment.
  • Proficiency in English; additional languages are an advantage.
What's on Offer?
  • Opportunity within a company with a solid track record of performance
  • Fantastic work culture
  • Flexible working options

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