Payment and Experience Jr. Analyst

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

Job Function:

Procurement

Job Sub Function:

Contract & Processing Services

Job Category:

Professional

All Job Posting Locations:

Bogotá, Distrito Capital, Colombia

Job Description:

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at .

As a Payment and Experience Analyst

 Purpose

Responsible for being the "single point of contact" (SPOC) for interactions between the requesters and business partners and the sourcing specialists, category leaders, accounts payable specialists and HelpDesk, ensuring a positive and compliant end user experience. Besides, this position will be conducting A/P operations compliance support functions and executing various Regional/Local tax compliance and operational requirements.

Main Responsibilities

As a Payment and Experience Analyst you will be accountable for creating a seamless experience for the requestor/business partner when using the Procure to Pay (P2P) process by coordinating the processes/interactions with the different stakeholders and support areas. As well as receive, analyze, and resolve procurement process inquiries and disputes.

Execute vendor payments accurately and on time, ensuring compliance with company policies, contractual terms, and P2P process standards."

Monitor compliance, conduct business review meetings, and perform data analysis to be able to provide insights and create action plan in order to contribute to main KPIs and improve service.

Part of the role is to have continues improvement by mapping and leading initiatives and projects, locally, regionally, or globally to ensure customer experience is the central reason of this.  As well to support initiative related to automation, data analysis, reporting, efficiencies. Etc.

Qualifications

• A bachelor's degree is required, with a preferred concentration in Economics, Finance, Industrial Engineer, Accounting or Business Administration

• A minimum of 3 years of related experience in procurement or Payments

• Shown skill with Procurement or Payments/Accounting/Taxes/Finance /Administrative processes. (Required)

• Proven experience in executing payments through banking portals such as Santander, BBVA, Citi, Bancolombia, Davivienda, and JP Morgan (Required)

• Experience working with SAP for managing vendor payments (Required)

• Experience interacting with customer (customer service experience) (Required)

• For this role it is required to speak English at an intermediate level. (Required)

• Candidate must have a strong sense of urgency, attention to detail, exceptional teaming, and collaboration skills.

• Strong MS Excel, PowerPoint and Digital (Power apps, Power Automate, Power BI) skills.

• Portuguese language is a plus. (Preferred)

• Shared Services experience is a plus.

If you want to apply to this position, please consider the following information from our Global Job Posting Policy

The employee has spent at least 18 months in his/her current position, and The employee is in good standing.

Manager Notification - An employee may apply for a position without informing his/her manager. However, if the employee is invited to interview for a position, then, to the extent that this is consistent with local law or practice, s/he is required to notify his/her manager prior to the interview. This notification is encouraged to promote development discussions between the manager and the employee.

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.  

We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued, and our people can reach their potential.  

At Johnson & Johnson, we all belong. 

Required Skills:

Preferred Skills:

Assertiveness, Customer Service, Stakeholder Management

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