Customer Service Specialist

Why Ansell?
At Ansell, we stay two steps ahead of workplace risk to deliver innovative safety solutions that enhance people's quality of life. As a global leader in protection solutions, we design and develop a wide range of products including gloves, clothing, and other protective gear to keep workers safe and productive across industrial, medical, and consumer applications.  

Discover more about our company, our people, and our values by visiting us at Ansell. 

Ansell is looking for a
Customer Service Specialist – Order Management
, to join our team in Colombia
 

In this position you will play a vital role in accurate order processing and fulfillment.  This role will provide customer support by processing, analyzing, and entering all order types including but not limited to: EDI, Fax, Email, RMA, Credit, Debit. The Customer Service Specialist - Order Management will collaborate with cross functional business partners including Customer Success, Customer Service, Inside Sales, Supply Chain, Finance, Marketing and Distribution Centers to facilitate an exceptional customer experience Must be able to speak English.

What benefits and opportunities does Ansell offer?
 

• Competitive compensation plan, including a performance-based annual incentive.

• Flexible and hybrid work model.

• A culture of belonging and inclusion, collaboration thrives, and everyone feels seen, heard, and empowered—across our global community.

• Ansell University, LinkedIn Learning and Mentorship programs to develop professional and interpersonal skills.

• Opportunities to advance and grow within the company through LinkedIn Learning and Mentorships.

What your role will be?
 

• Manage the order lifecycle process for all customers in assigned portfolio of accounts (White Glove, HiPo & TechTouch)
• Manage RMA orders:  entry, tracking, processing, call tag generation or transportation liaison for larger shipment, providing interdepartmental updates when applicable
• Credit/Debit: Enter and process credit and debit requests as needed to resolve order discrepancies.
• Accurate and timely order processing EDI & OCR: Perform day to day order processing duties which include releasing orders lines that require manual intervention due to PO discrepancies
• Review daily reports which detail order issues and present root cause analysis for repetitive issues or major
• Monitor aged lines reports and cancel or update order lines as needed
• Support Customer Service and Customer Success teams via email and phone regarding the order status, cancellation request and/or revisions
• Maintain customer cross reference tables
• Handle EDI error corrections within the Gateway.
• Ensure proper flow of orders between systems (EDI, Oracle, SFDC, OCR, Webstore)
• Review open orders for holds & errors (credit hold, inventory hold, price error, past due dates etc.)
• Identify, investigate, and resolve potential pricing errors/discrepancies on orders to avoid short payment of invoices.

What will you bring to Ansell?

• Associate degree preferred and/or equivalent experience
• 3+ years order entry experience
• Oracle experience preferred
• Salesforce or CRM experience
• Proficiency in MS Office

Join us to lead the world to a safer future,
apply today

 

Equal Opportunity Employer:
Ansell is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, marital status, parental status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Ansell. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.  

Ansell is an EO Employer – M/F/Vets/Disabled and other protected categories. 

Our Commitment to Belonging and Inclusion:
Ansell's vision is about creating safe spaces where all perspectives are valued alongside individual contributions. When we say that everyone deserves to belong, feel included and empowered at work, it's not just words. We want applicants to know that we endeavor to create an inclusive environment that will consider all, regardless of age, gender, background, disability, veteran status, or experience alone It's what drives Ansell as an organization towards a workforce that reflects the communities in which we operate, it's what drives us to serve our customers and stakeholders with pride, and it's what differentiates Ansell.  

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