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Sr Specialist Digital Consumer Experience

hace 3 semanas

Bogotá Cundinamarca, Colombia Adidas A tiempo completo

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:

Support the DPC Customer Experience team with a consistent execution of projects, best practices and tools across the E-Commerce channel of our Wholesale and Digital Partner Commerce ecosystem in Latin America. The overall goal for this position is to optimize product publication and enhance customer experience across digital marketplaces for both 1P and 3P businesses, ultimately driving sell-out and conversion while strengthening the brand experience.

RESPONSIBILITIES

  • Lead catalog and customer experience projects for new and existing partners, working with Integrations, Tech, Commercial, partners and tech providers teams.
  • Manage cataloging agencies to ensure accurate product publication and high quality customer experience.
  • Define catalog KPIs and evaluate content quality to drive continuous improvement.
  • Use data to guide content and customer experience decisions based on performance and trends.
  • Implement enriched content (videos, storytelling, comparisons) to improve engagement and conversion.
  • Coordinate catalog and customer experience projects with top digital partners in the region.
  • Ensure timely and accurate product content across all digital touchpoints.
  • Align with internal and external teams to optimize the digital customer journey.
  • Set and manage project timelines and priorities with country teams.
  • Analyze results and replicate best practices across markets.
  • Build strong partnerships with Product, Marketing, Sales Ops, and E-Commerce teams.
  • Collaborate with DPC Business Analytics to improve reporting and performance tracking.
  • Provide local insights to strengthen regional customer experience strategies.

KEY RELATIONSHIPS

  • Country account management teams
  • Digital Customer Experience eCom
  • Partner Program Integrations and Commercial
  • Tech and Platforms Teams
  • Digital Partner Commerce Analytics
  • Regional Wholesale

KNOWLEDGE, SKILLS AND ABILITIES

  • University degree in the field of Business, Marketing or equivalent

  • 3+ years of professional experience, 2+years in E-Commerce

  • Experience in digital catalog management systems such as PIM, middleware, and marketplaces
  • Ideally experience in E-Commerce product description page design and management
  • Sportswear industry experience is a plus
  • Experience in working in cross-functional environments coordinating a diverse stakeholder set with different backgrounds and motivations
  • Good project management skills, including the ability to lead several projects simultaneously
  • Good communication skills and ability to convince people of proposed way of action
  • Innovative mindset and results oriented hands-on-keyboard attitude
  • Very good understanding of digital customer journey and online product presentation best practices
  • Basic technical knowledge of E-Commerce front-end and on-site search mechanics
  • Understanding of retailer's operational processes and metrics
  • Proficient in MS Office
  • Fluent English, both verbally and written is a must
  • Portuguese is a plus

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

COURAGE: Speak up when you see an opportunity; step up when you see a need..

OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.

INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.

TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.

INTEGRITY: Play by the rules. Hold yourself and others accountable to our company's standards.

RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

AT ADIDAS, WE STRONGLY BELIEVE THAT EMBEDDING DIVERSITY, EQUITY, AND INCLUSION (DEI) INTO OUR CULTURE AND TALENT PROCESSES GIVES OUR EMPLOYEES A SENSE OF BELONGING AND OUR BRAND A REAL COMPETITIVE ADVANTAGE.

– CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU –

BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.

JOB TITLE:

Sr Specialist Digital Consumer Experience

BRAND:

LOCATION:

Bogota

TEAM:

Digital

STATE:

Dist

COUNTRY/REGION:

CO

CONTRACT TYPE:

Full time

NUMBER:

538406

DATE:

Dec 15, 2025