Senior Collections Analyst

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The Senior Collections Analyst will be responsible for managing and following up on the company's accounts receivable, ensuring compliance with credit and collections policies in order to optimize cash flow and minimize delinquency.

Key Responsibilities

• Monitor customer accounts, ensuring timely collection of outstanding invoices.
• Contact clients via phone, email, or other channels to negotiate payment agreements.
• Track aging reports and generate alerts for accounts at risk.
• Record and update payment commitments and collection activities in the system.
• Coordinate with the commercial team to resolve billing disputes or payment issues.
• Escalate critical cases to Global AR or the legal department when necessary.
• Support the preparation of periodic reports on overdue accounts, recoveries, and collection performance.
• Meet management indicators (DSO, recovery rate, aging, etc.).

Requirements

• Technical degree, technologist, or bachelor's degree in Business Administration, Finance, Accounting, or related fields.
• Minimum of 2 years of experience in credit and collections.
• Knowledge of portfolio analysis, collection management, and basic financial indicators.
• Intermediate-advanced Excel skills and ERP systems (NetSuite).
• Strong communication and negotiation skills.
• Intermediate/advanced English.

Core Competencies

• Organization and time management.
• Results-oriented with strong focus on targets.
• Attention to detail and analytical thinking.
• Proactivity and ability to work under pressure.
• Excellent communication and customer service skills.

About Monks
Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry's best and most diverse digital talent—to help the world's trailblazing companies outmaneuver and outpace their competition.

Monks was named a Contender in The Forrester Wave: Global Marketing Services. It has remained a constant presence on Adweek's Fastest Growing lists , ranks among Cannes Lions' Top 10 Creative Companies and is the only partner to have been placed in AdExchanger's Programmatic Power Players list every year In addition to being named Adweek's first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year , won a record number of FWAs and has earned a spot on Newsweek's Top 100 Global Most Loved Workplaces 2023.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.