Collections Analyst

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As a Collections Analyst, you'll ensure timely recovery of accounts receivable, optimize cash flow, and minimize delinquency. You will manage a customer portfolio, negotiate payment arrangements, resolve billing disputes with the commercial team, and maintain accurate records in our ERP system. You'll monitor aging, track KPIs like DSO and recovery rate, prepare performance reports, and escalate critical cases to Global AR or Legal when necessary.

• Monitor customer accounts and aging to drive timely collection of outstanding invoices.
• Contact clients via phone and email to negotiate payment agreements and secure commitments.
• Record and update all collection activities and commitments in NetSuite and internal logs.
• Coordinate with the commercial team to resolve billing disputes or payment issues.
• Generate alerts for at-risk accounts and escalate critical cases to Global AR or Legal.
• Prepare periodic reports on overdue accounts, recoveries, and collection performance.
• Meet management indicators (DSO, recovery rate, aging, etc.) and propose improvements.

• 2+ years of experience in credit and collections.
• Degree in Business Administration, Finance, Accounting, or related field (technical/technologist/bachelor's).
• Strong knowledge of portfolio analysis, collection management, and financial indicators.
• Intermediate-advanced Excel skills (pivots, lookups, aging schedules) and ERP experience; NetSuite preferred.
• Excellent communication, negotiation, and customer service skills.
• Organized, detail-oriented, analytical; able to work under pressure.
• Intermediate/advanced English.

At .Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants from all backgrounds, who are excited to contribute to our mission.

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About Monks

Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry's best and most diverse digital talent—to help the world's trailblazing companies outmaneuver and outpace their competition.

Monks was named a Contender in The Forrester Wave: Global Marketing Services. It has remained a constant presence on Adweek's Fastest Growing lists , ranks among Cannes Lions' Top 10 Creative Companies and is the only partner to have been placed in AdExchanger's Programmatic Power Players list every year In addition to being named Adweek's first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year , won a record number of FWAs and has earned a spot on Newsweek's Top 100 Global Most Loved Workplaces 2023.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.