Customer Success Intern

About The Company
DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit:

About The Team/role
We're seeking talented and thoughtful students to help define and execute our vision. You will work alongside other members of DiDi Colombia team delivering amazing results and completing challenging tasks every day. You will grow and develop within our team with the chance to continue your career with us after you graduate.

In this role, you'll be...

• Coordinating and consolidating data gathering activities and keep databases up to date.
• Carrying out analyses to monitor/evaluate SSL restaurants performance (from aggregated level, all the way down to brand and restaurant-level).
• Supporting the overall Customer Success team in the creation of periodic performance reports and presentations.

We're eager to be in touch because you have...

• Student pursuing an Engineering, Finance, Business, or related degree from a leading University/School, and with a good academic track record.
• Passion or strong interest in the Technology and Start-up environment.
• Analytical and structured with good problem-solving skills.
• Advanced Excel.
• Good communication and interpersonal skills.
• Collaboration and a team player perspective with a positive attitude
• Willingness to learn and develop his/her skillset
• Self-motivation, proactiveness, with a can-do nature
• Highly proficiency in both Spanish and English is essential
• Great command of Microsoft Office tools - particularly Excel and PowerPoint
• SQL, Python, etc. (Must)

You'll love working at DiDi because...
We create user value

We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven

We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration

Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity

Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion

Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams
At DiDi, we believe that our differences are our biggest source of strength. That's why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.