Customer Success Specialist

hace 2 días

Bogotá, Bogotá D.E., Colombia Hire Horatio CX A tiempo completo

We are hiring a Customer Success Specialist to manage client accounts for long-term success. This role involves daily account management, generating reports, conducting onboarding calls, and basic troubleshooting. You will collaborate with the Client Success team, becoming skilled in market research, a platform expert, and a dedicated point of contact for your assigned clients.

 

Responsibilities:

Create recap decks, proposals, and client reports.Attend and document onboarding and workshop calls.Address client inquiries via phone and email.Resolve issues related to the client platform.Collaborate with the Market Research Center of Excellence to deploy surveys.Partner with the Marketing team to develop account-based marketing materials.Support the Enterprise Sales Team in account expansion efforts.Perform other duties to ensure client success, satisfaction, and engagement. 

Requirements:

Strong interest in consumer insights and brand strategy.Experience working with CRMs (Salesforce, Hubspot, Jira)Familiarized with AI toolsProactive with a "get-it-done" attitude; comfortable in a fast-paced startup.Adaptable to changing priorities, high email volume, and Slack communication.Demonstrates initiative, resourcefulness, and creative problem-solving skills.Intellectually curious with a desire to stay informed on industry and account news.Possesses a client-facing mindset focused on training, understanding, and supporting client motivations.Committed to building strong internal and external relationships and maintaining high customer satisfaction.Collaborative and hard-working team player.Data-driven with an instinct for commercialization and account revenue growth, utilizing metrics such as client usage, customer success interactions, and NPS scores. 

Desired Skills and Experience:

Advanced, near-native English proficiency (both verbal and written).1-2 years of successful experience in customer-facing roles.Exceptional verbal and written communication abilities.Proven ability to create impactful and insightful presentations.Razor-sharp attention to detail.Proficiency in Excel, including compiling and synthesizing data.Background in survey design, programming, and data analysis.Launch surveys and generate reports using client-specific platforms (preferred)

On-site role based in Bogota.

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