Manager QC and Training

hace 1 semana

Bogotá, Bogotá D.E., Colombia Grow-Talent A tiempo completo $4.500.000 - $7.500.000 al año


Grow- is working with a leading B2B solution provider who are looking to recruit a Manager QC and Training for their offices in Bogota, Colombia.

Position: Manager QC and Training

Location: Bogota, Colombia

Employment type: Full-time

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

  • Lead QC and Training departments, assigning tasks and guiding review processes for continuous improvement
  • Ensure activities meet regulatory standards, evaluate program effectiveness, and identify areas for improvement
  • Align team activities with KPIs, reduce defects through training and QC monitoring
  • Develop and implement quality processes, analyze trends, and drive service improvements
  • Manage performance, feedback, and budget for QC and Training staff, ensuring compliance with standards
  • Approve reports, present quality/training updates, and address complex cases
  • Assist in creating review plans and proactively identify process improvements
  • Model culture, collaborate with HR and departments, and ensure compliance with policies
  • Oversee recruitment, training, and performance management of QC and Training teams

REQUIREMENTS:

  • Bachelors degree in Business Administration, Quality Management, Educational Training, or related field (Masters preferred)
  • Advanced proficiency in English (at least B2), both written and spoken
  • Relevant certifications in quality management, training, or leadership (e.g., ISO 9001, Certified Trainer)
  • Extensive experience in quality monitoring, training, and leadership roles
  • Proven ability to manage QC and training departments, preferably in iGaming or similar industries
  • Strong knowledge of quality standards, training methodologies, and industry regulations
  • Proficient in data analysis and reporting tools
  • Exceptional leadership, team management, and cross-functional project experience
  • Strong strategic planning, problem-solving, and continuous improvement skills
  • Resilient and adaptable in managing challenges within QC and training

BENEFITS:

  • Competitive Salary with bonus opportunities based on performance
  • Paid Training to familiarise with the companys high standards and procedures
  • Private Health Insurance for comprehensive medical coverage
  • Opportunities to advance within a global tech company

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