Training Specialist
hace 6 días
Position Summary:
Horatio is seeking an enthusiastic and results-oriented Training Specialist with advanced English skills to join our dynamic team. The ideal candidate will thrive in a fast-paced startup environment, be comfortable with a collaborative "all hands on deck" approach, and enjoy solving problems for people. We are looking for someone who excels at developing and enhancing training programs and processes to deliver a best-in-class experience for both our team members and customers.
This candidate will play a key role in supporting Horatio's rapid growth by delivering solutions to improve our training process and communicating insights to our Leadership team. This role is ideal for a driven problem-solver with exceptional people skills seeking to make an impact at a fast-growing start-up.
This is an on-site role based in Bogota.
Responsibilities:Facilitate engaging training sessions for new and existing Associates.Develop and update comprehensive training materials and resources according to business needs.Take a service and solution-oriented approach to all interactions, using strong judgment to balance, and being policy-driven while making it right for the customer.Advocate on behalf of the customer to ensure a consistent and valuable experience for each customer.Learn systems and processes quickly and push the boundaries in customer service while also becoming an expert on our clients' products, website, and brand.Recommend product improvements based on customer feedback, using both qualitative stories and quantified data.Identify opportunities and drive solutions to enable efficiency, specifically thinking about automation and improved back-office tools for your team.Required Skills/Abilities:Advanced, near native English proficiency.Strong judgment and service- and solution-oriented approachTrain new associates and improve the training programEvaluate associates' interactions to identify areas of improvementProvide coaching to associates about areas of improvement identifiedEnsure adherence to client KPIs and metricsGeneral tech-savvinessSomeone affable and adaptable with a positive attitudeAbility to act independentlyAbility to display flexibility, creativity, and develop innovative solutionsAbility to be a team player
Education and Experience:
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