Inside Sales Supervisor for Latam Market

**Job Summary**
- This role is responsible for supervising inside sales teams and achieving revenue targets while collaborating with cross-departmental teams. The role oversees daily inside sales activities, optimizes processes, and ensures team objectives align with the strategic business goals of the organization.

**Responsibilities**
- Supervises a team of inside sales representatives and/or sales representatives, driving the team towards achieving unit revenue and expense objectives within a designated area.
- Collaborates with other departments, such as End User, Channel, and product development, to align sales strategies and share insights.
- Oversees day-to-day sales-related activities and resources and collaborates with the manager to assist with business plan development.
- Identifies opportunities for process improvement in sales procedures, workflows, and strategies; implements changes to streamline processes and enhance efficiency.
- Provides accurate sales forecasts and projections to assist in resource allocation and business planning.
- Assists in resolving escalated customer issues and concerns supporting team members in maintaining strong customer relationships.
- Acts as a liaison between team members and upper management to communicate sales strategies, targets, and updates to the team.
- Aligns team objectives with the organization's sales strategy and business goals.
- Performs talent management responsibilities including recruitment, performance management, coaching, and career development.

**Education & Experience** Recommended**
- Four-year Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 4 years of job-related experience and 2 years of management experience, preferably in inside sales or tele sales, or a related field.
- Experience managing an Inside Sales Organization or BPO will be considered a plus.

**Preferred Certifications**
- Certified Inside Sales Professional (CISP)

**Knowledge & Skills**
- Thorough understanding of the IT industry, competing vendors, and the channel. Dimensions include competitive positioning and business models.
- Thorough understanding of HP's organization & operations, including key business rules, and alignment with HP GBU go-to-market strategies, partner and end-user segmentation, key programs & initiatives, structure, and business model.
- Thorough understanding of HP's products, software, and services. Able to communicate the strengths of HP's offerings relative to the competition, and overcome objections.
- Thorough understanding of the Inside Sales Organization ecosystem.
- Ability to motivate inside's sales force from the supplier.
- Coordinates and directs efforts across HP sales teams and business groups.
- Thorough understanding of pipeline management discipline and ability to explain benefits to inside sales team members.
- Thorough understanding of forecast accuracy discipline and ability to explain benefits to inside sales team members.
- Account Management & Partner Management
- Business Development
- Customer Relationship Management
- Inside Sales Management
- Key Performance Indicators (KPIs)
- Sales Development
- Sales Management
- Sales Process
- Sales Prospecting
- Sales Strategy
- Salesforce
- Selling Techniques
- Value Propositions

**Cross-Org Skills**
- Customer Centricity
- Prioritization
- Resilience
- Team Management
- Strategic Thinking

**Impact & Scope**
- Impacts immediate team and requires basic understanding of the family group’s role in HP organization.

**Complexity**
- Applies company policies and procedures to resolve routine issues.

**Disclaimer