Sales Operation Coordinator

hace 6 días

Bogotá, Bogotá D.E., Colombia Somewhere A tiempo completo
Job Title: Sales Operation Coordinator

Type: Full-time, Independent Contractor

Location: Remote

Work hours: 9:00 AM – 6:00 PM Eastern Time (including one hour lunch break)

Position Summary

The Sales Operation Coordinator will play a key role in supporting sales operations, ensuring timely and accurate order processing, maintaining effective communication with customers and factories, and improving sales processes. This role requires a detail-oriented, proactive professional with strong Excel and Salesforce skills, and ideally, knowledge of international logistics and ocean shipping procedures.

Key Responsibilities

  • Prepare sales proposals by creating and modifying DNS and Specs using Excel.

  • Reconcile purchase orders (POs) with DNS.

  • Process orders, send Specs to factories, and follow up on progress.

  • Coordinate with internal departments and personnel via email, Wrike, Google Drive, and chat tools.

  • File documents on multiple portals (EDI, ADA, NRT, Damco, APL, etc.).

  • Track containers, ensure on-time delivery or pickup, and provide status updates to customers.

  • Provide project management support as needed.

  • Respond to customer complaints and provide after-sales support when requested.

  • Handle order processing with accuracy and timeliness.

  • Inform clients of unforeseen delays or issues.

  • Monitor team progress, identify shortcomings, and propose improvements.

  • Set up, document, and monitor sales processes.

  • Identify bottlenecks in workflows and recommend solutions.

  • Promote SKUs and categories to customers to increase order size.

  • Support senior management with order updates, customer communication, and reporting.

  • Perform other clerical or administrative duties as needed.

Qualifications & Experience

  • Bachelor's degree in Business Administration, Sales, Marketing, or related field.

  • Minimum 3 years' experience in a sales support or similar business operations role.

  • Proven track record as a Sales Coordinator, Sales Assistant, or in comparable administrative positions.

  • At least 2 years' experience with Salesforce (required).

  • Advanced Microsoft Excel skills (required).

  • Logistics background preferred, especially international ocean shipping terms and procedures.

  • Strong problem-solving skills with the ability to adapt in a fast-paced, changing environment.

  • Exceptional attention to detail, accuracy, and organizational ability.

  • Excellent written and verbal communication skills.

  • Ability to work independently, while maintaining collaborative relationships across departments.

  • Quick learner with a willingness to expand knowledge and improve processes.

  • Positive, professional attitude with resilience under pressure.

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