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On-Site Technical Support
hace 3 semanas
Sé parte de Stefanini
En Stefanini somos más de genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.
Seguro no te quieres quedar fuera
On-Site Technical Support L1
¿Por qué te elegiremos? Porque los desafíos que asumirás reflejan tus ambiciones
Responsabilidades y atribuciones
- Brindar soporte técnico de manera presencial a los usuarios de las aplicaciones y de los hardware (por ejemplo, PCS, servidores, computadoras centrales) en la organización.
- Actuar con los servicios de redes, con los ingenieros de sistemas de software o con el desarrollo de aplicaciones para restablecer el servicio o identificar problemas.
Requisitos y calificaciones
- 1.5 años de experiencia en el Soporte de hardware, software de equipos de cómputo para usuario final e infraestructura. Conocimientos y/o experiencia en las prácticas y gestión ITIL 4 Foundation
- Título de Formación Técnica o Tecnológica en Sistemas, Telecomunicaciones o a fines a estas carreras.
- Poseer habilidades de servicio al cliente y calidad de servicio.
- Familiaridad con la resolución de problemas de hardware y software.
- Excelentes habilidades de comunicación y resolución de problemas.
- Comprensión básica de conceptos y protocolos de redes.