Technical Support

hace 4 días

Bogotá, Bogotá D.E., Colombia ScotiaTech A tiempo completo

At ScotiaTech we want you to be part of a team that is always in personal and professional growth, for this reason we are looking for our new
Technical Support Associate.

What will you do?

  • To provide professional and courteous support to the business community, answering questions, when possible, in order to meet the departmental objective for issue resolution.
  • Provide first level triage and support for employees and employee computing systems. Resolve or escalate incidents reported by phone, incident management software or any intake channel the business decides.
  • The employee will ensure that access and accounts are provided to employees in accordance with the company's security policies.
  • To manage the incident tracking system
  • Keep current on rapidly changing technological trends, self-teach new technologies and maintaining an understanding of the division's desktop technology strategies meeting the departmental objectives.
  • Provide level II support to applications, software, networks and hardware.
  • Answering phones to deal with incoming issues from clients is part of the day-to-day activities.

What do we offer you?

  • Growth opportunities
  • Diverse, dynamic and multicultural environment
  • Benefits for your financial and emotional well-being
  • Competitive wages

What do you need?

  • A good knowledge and familiarity with the operating systems environments and the various components and applications involved
  • Knowledge and experience as Technical Support, Active Directory; Application Operating Systems; Bank Security Policies

If you are seeking a fulfilling opportunity to join our esteemed team and contribute to the overall success, we invite you to apply for the role of
Technical Support,
take the next step in your career journey and make a significant impact today

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