Onboarding Specialist

hace 1 semana

Medellín, Antioquia, Colombia LatamCent A tiempo completo US$36.000 - US$48.000 al año

About the Role

Heymarket is looking for an Onboarding Specialist to manage the end-to-end implementation journey for new customers. You'll be responsible for technical setup, platform training, and strategic integration with tools like Salesforce, HubSpot, and Aircall. This is a remote role for Latin America-based professionals with strong English skills and experience in SaaS environments.

In your first 3–6 months, success looks like:

  • Managing 15–20 concurrent customer onboardings without dropping details
  • Leading structured onboarding calls with high CSAT scores
  • Executing CRM and support tool integrations with zero critical errors
  • Reducing time-to-value for new customers by streamlining setup steps

Key Responsibilities

  • Own the full onboarding process: account configuration, 10DLC registration, phone number hosting, and user setup
  • Lead onboarding sessions and platform training for new customers
  • Execute technical integrations with Salesforce, HubSpot, Aircall, and related platforms
  • Serve as the technical point of contact during the onboarding phase, resolving issues quickly
  • Coordinate with Sales and Customer Success to customize onboarding for varying customer types
  • Track progress and document every step to ensure smooth handoffs

Requirements

  • 2+ years in onboarding, implementation, or technical support, ideally in a SaaS company
  • Strong command of tools like Salesforce, HubSpot, Zendesk, and Retool
  • C1 or C2 English level; able to communicate clearly with U.S.-based customers
  • Highly organized; able to manage 15–20 concurrent implementations
  • Problem-solving mindset with the ability to work independently and prioritize well
  • Based in Latin America and available to work U.S. business hours

Preferred Qualifications

  • Experience setting up 10DLC registration and number hosting
  • Familiarity with customer success workflows in fast-paced startups

Compensation & Logistics

  • Full-time remote role based in Latin America
  • Compensation: $3,000 - $4,000 per month based on experience
  • Must have reliable internet and overlap with U.S. time zones

Company Overview

Heymarket is a business messaging platform that helps teams manage customer conversations across SMS, WhatsApp, and other channels. Customers include startups and enterprise companies seeking a more efficient way to communicate with their audiences.

Note:
After applying, you will receive an
automated phone call from our AI Assistant
at the phone number you provided. This is a
short interview (5–15 minutes)
to help us get to know you better and speed up the hiring process. Please make sure your number is correct and be ready to answer the call.

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