Mgr Resource Operations Management

Hi, I'm Martha Garces, your Recruiter and guide to joining CSG We are excited to learn more about you and your unique background. 

We are looking for a Mgr Resource Operations Management who will:

• Acts as single point-of-contact for AMER & CALA GT-PS resourcing requirements.
• Works closely with regional stakeholders for all resourcing needs for contracted, internal and future demand
• Defines optimized resourcing solutions for new and ongoing workstreams, forming balanced teams utilizing in-region and global resources.
• Manage internal customer satisfaction (regional stakeholders within GT-PS organization and other functional organizations within GT-PS).
• Responsible for creating and executing regional engagement model, facilitating meetings and forums, establishing forums for information sharing, and managing senior level discussions with internal and external stakeholders. 
• Regularly review demand vs. capacity and provide recommendations, identifying risks and issues
• Support Solution Design Reviews, providing input from a global resourcing viewpoint (team size, structure, on/offshore ratio, capacity, risks)
• Manage assignment of resources to maximize utilization and project margins.
• Contributes to and executes resourcing processes and policies ensuring resourcing principles are applied, and the global talent pool is leveraged to meet global demand.
• Provides input and support to all stakeholders in reporting and data analytics.

Is this opportunity right for you? We are looking for candidates who:

• 5+ years both PM and delivery management experience with demonstrable experience in leading/guiding teams in a matrix environment.
• Engineering degree
• Experience creating impactful and strong relationships with team members and stakeholders
• Experience with Agile methodologies

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at or email us at CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they're colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what's right for our customers and our people while being authentic. We treat everyone with trust and respect—that's just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.