1450 Channel Operations Manager

hace 2 días


Medellin Antioquia Colombia Softgic S. A tiempo completo

We are looking for a Channel Operations Manager to build, optimize, and execute our partner program operations across a multi -product cybersecurity portfolio. This role ensures seamless partner activation, adoption, and lifecycle management while driving operational excellence and strong collaboration across internal teams. Responsibilities • Manage daily partner program operations, including intake, onboarding, governance, and deal registration workflows. • Maintain accuracy across partner orders, renewals, and registrations. • Align and document processes across Sales, Channel, Marketing, Finance, Product, and Service Delivery. • Identify and resolve blockers affecting partner delivery or satisfaction. • Oversee PRM and CRM platforms, configure multi -product workflows, and support reporting and dashboards. • Optimize the full partner lifecycle, improving activation speed, onboarding time, health scoring, retention, and SLA compliance. • Deliver recurring and ad -hoc reporting, insights, and performance analysis to improve program scalability. Requirements • 4+ years in channel operations, channel account management, or partner success in tech. • Bachelor's degree preferred. • Experience working in multi -product or multi -business -unit environments. • Strong communication and coordination skills with internal teams, partners, and vendors. • Familiarity with PRM tools, HubSpot CRM, reporting systems, and deal registration workflows. • Ability to produce reporting, presentations, and partner -facing communications. • Cybersecurity or GRC experience is a plus.


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