Remote Virtual Assistant

hace 4 días

Bogotá Cundinamarca, Colombia William Penn Roofing A tiempo completo
William Penn Roofing
Remote Virtual Assistant (International)

Ready to support a high-performing team - from anywhere in the world?

At William Penn Roofing, we don't just build homes; we build relationships, deliver excellence, and support a culture of respect, accountability, and kindness. We're seeking a highly organized Remote Virtual Assistant (International) with excellent spoken English to provide administrative, communication, and operations support to our Sales, Customer Service, and Project Management teams.

If you're detail-oriented, technology-savvy, and thrive in a fast-paced, people-first environment, this is your chance to become a valuable part of a trusted roofing and exterior company - from wherever you are.

Role Overview: Remote Virtual Assistant

As a Remote Virtual Assistant, you will play a key role in keeping communication, scheduling, documentation, and customer coordination smooth and efficient. You'll support departments remotely by managing digital workflows, ensuring clear follow-ups, speaking with customers when needed, and helping the team stay organized and informed.

This position is perfect for someone who is proactive, tech-savvy, fluent in spoken English, and loves helping others succeed through organization and support.

Responsibilities

  • Provide administrative and communication support to sales, customer service, and operations teams.
  • Schedule appointments, update calendars, and follow up with customers and trade partners.
  • Answer inbound calls when required, and assist in coordinating messages between departments.
  • Prepare and organize digital documents, contracts, proposals, and customer records.
  • Maintain accurate data entry in CRM tools (Pipedrive preferred) and project software.
  • Send follow-up emails, reminders, confirmations, and status updates.
  • Track and document project milestones, customer inquiries, and service requests.
  • Assist with social media posting, basic content organization, and marketing updates.
  • Support the leadership team with digital task tracking, meeting summaries, and reporting.
  • Provide outstanding virtual communication, always representing the company professionally.

Qualifications

  • Excellent spoken and written English (clear communication is essential).
  • 2+ years of experience in administrative support, virtual assistant, customer coordination, or remote office support.
  • Strong organizational skills and attention to detail.
  • Tech-savvy: proficient with Google Workspace, CRM systems (Pipedrive preferred), and basic project/task management tools.
  • Comfortable communicating with U.S.-based team members via Zoom, phone, email, and CRM.
    Experience in a construction, roofing, or home improvement environment is a plus- - but not required.
  • Ability to work during U.S. business hours (Eastern Standard Time overlap required).
  • Positive, professional, helpful, and focused on solutions.

Compensation & Benefits

  • Full-time remote position (International)
  • Hourly rate: $8 - $12 USD/hour (DOE)
  • Paid onboarding & training
  • Long-term career growth potential
  • Opportunity to work with a supportive U.S. team and build in-demand skills

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