Learning and Development Expert

hace 2 semanas


Bogotá DC Brazil, Colombia TDCX A tiempo completo


RESPONSIBILITIES:

  • Conduct orientation sessions as well as plan and deliver the full training program (including product, soft skills and on-the-job training) for new hires
  • Develop new training programs / manuals, multimedia visual aids, and other educational materials
  • Have prompt and regular follow-ups on training programs delivered to evaluate training effectiveness
  • Evaluate the effectiveness of existing training programs and provide recommendations for improvement
  • Conduct Training Needs Analysis and develop programs to improve existing staff performance
  • Drive / co-drive service quality initiatives for continuous service standards improvement

REQUISITIONS:

  • Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in related field.
  • Preferable with 2 years of working experience in the related field is required for this position
  • Proficient in the use of Microsoft Office programs
  • Strong communication and interpersonal skills
  • Excellent presentation skills and training delivery, with knowledge of various training methodologies
  • Competent in e-content and design development, Excellent presentation skills and training delivery, with knowledge of various training methodologies
  • Excellent verbal and written communication skills in English and the language of the supporting market

WHAT ARE WE OFFERING?

  • Permanent contract (Indefinido)
  • health allowance+ 15% monthly performance bonuses
  • Monday to Friday


#LI-Onsite

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