Part-Time Collections Specialist

hace 1 día

Bogotá, Bogotá D.E., Colombia TPH Group A tiempo completo

About the Role

We are looking for a
Part-Time Collections Specialist
to support the Accounts Receivable operations of a fast-growing wholesale/e-commerce company in the floral, décor, and gifting space.

This role is essential for improving cash flow, maintaining strong customer relationships, and ensuring timely follow-ups on overdue invoices. A
large portion of this role involves making phone calls to customers
, which is our primary method of communication — more than email.

You will also be expected to
follow clear instructions and daily delegated tasks
, such as completing a set list of clients to call every day. This role
reports directly to the Manager
(the hiring manager).

You'll collaborate with Finance and Operations to help streamline the collections process and maintain accurate payment activity.

Key Responsibilities

  • Monitor and manage the
    accounts receivable aging report
    .
  • Make
    daily phone calls to customers
    regarding overdue invoices (primary communication method).
  • Fllow up through email or customer portals as needed.
  • Track payment commitments and maintain consistent follow-up until payment is received.
  • Maintain accurate notes and documentation of all customer interactions.
  • Complete
    delegated daily tasks
    such as calling from a pre-assigned client list.
  • Provide daily/weekly status updates
    directly to the Manager
    .
  • Support weekly and monthly collections reporting.
  • Escalate severely overdue accounts when needed.
  • Assist with basic invoice reconciliation and approvals.
  • Coordinate with Finance and Operations regarding discrepancies, credits, and payment issues.

Qualifications

  • 2+ years of experience
    in collections, accounts receivable, billing, credit control, or similar roles that involve customer interaction.
  • Experience making phone calls to customers
    — strong verbal communication is required.
  • Strong communication skills: clear, professional, persistent, and comfortable handling payment discussions.
  • Excellent organizational and time-management skills.
  • High attention to detail and accuracy.
  • Must speak Spanish and English
    (LATAM-based).
  • Ability to work independently and manage follow-ups across multiple accounts.

Nice-to-Have

  • Experience in wholesale, distribution, logistics, floral supply, or e-commerce.
  • Familiarity with Odoo (not required — training provided).

What We Offer

  • Flexible part-time schedule.
  • Remote role — work from anywhere in LATAM.
  • Opportunity for growth in a rapidly expanding business.
  • Supportive and collaborative environment.

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