Part-time Sales Quality Control Specialist

hace 1 semana

Bogotá, Bogotá D.E., Colombia TripleTen A tiempo completo

TripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Web Development, Quality Assurance (QA), Data Analytics, and Data Science programs.

We are seeking a detail-oriented and highly responsible Quality Control Specialist to evaluate sales team performance through the review of video and audio calls. This role focuses on identifying errors, detecting best practices, and ensuring adherence to internal sales standards. The specialist will provide structured feedback and contribute directly to improving overall call quality and closing performance.

The ideal candidate has experience in sales or customer service, demonstrates strong analytical listening skills, and maintains a high level of objectivity and professionalism. This is a part-time position with flexible hours.

What you will do
  • Review Sales Calls: Evaluate video and audio recordings of sales representatives, ensuring compliance with quality standards and internal scripts.
  • AI-Assisted Analysis: Work with our internal AI tools to analyze recorded calls. Since calls are processed through AI, interest or basic ability in creating effective prompts is highly valued.
  • Identify Errors and Opportunities: Detect mistakes, missed opportunities, or exemplary behaviors, documenting each finding clearly and accurately.
  • Quality Reporting: Prepare concise quality reports that support coaching, improvement plans, and performance evaluations.
  • Support Performance-Based Bonuses: Validate and confirm errors found, contributing to the calculation of quality-related incentives.
  • Continuous Improvement: Provide insights to supervisors regarding recurring issues or training needs.
Requirements

Professional Background

  • Experience in sales or customer service is required.
  • Previous exposure to quality control, auditing calls, or similar functions is a plus but not mandatory.

Skills & Competencies

  • Strong attention to detail and high level of accuracy.
  • Excellent listening skills and ability to detect deviations in scripts, process adherence, and communication style.
  • Objective and unbiased judgment in evaluating performance.
  • Ability to provide clear, concise, and professional written feedback.
  • Interest in AI tools: Curiosity or enthusiasm for working with AI call-analysis systems. Ability to craft simple prompts or willingness to learn is an advantage.
What we can offer you
  • Flexible 20 hours per week (can be combined with a full-time job).
  • Base salary: USD $300 monthly.
  • Performance bonus: Up to $50 monthly, based on the number of validated and confirmed errors identified.
  • Work 100% remotely.
  • Join a fast-growing, intercultural EdTech team.

Work Schedule:

  • Part-time: 4 hours per day.
  • Flexible schedule; preference for availability between 1:00 PM and 5:00 PM (Colombia time).

  • Quality Control Specialist

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Grow-Talent A tiempo completo

    Grow- is working with a leading tech company who is looking to recruit a Quality Control Specialist to join their team in Bogota, Colombia. Position: Quality Control SpecialistLocation: Bogota, ColombiaEmployment type: Full-timeWork model: on-site Benefits: base salaryDUTIES AND RESPONSIBILITIES: Perform live assessments of all company products to ensure...

  • Position: Quality Control Specialist

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia JUJUR A tiempo completo

    Position: Quality Control SpecialistLocation: Bogota, Colombia. Employment type: Full-timeWork model: on-siteDUTIES AND RESPONSIBILITIESConduct live assessments of all company products to ensure adherence to quality standards.Evaluate the performance of dealers and presenters to ensure they meet the company's quality expectations.Identify and report any...

  • Quality Control Specialist with Portuguese

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia ARRISE A tiempo completo

    Ensuring Excellence in Live Casino support with Unmatched Quality Control.ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.What makes ARRISE different?We're more than a company—we're a community of over 6,000 driven professionals, with offices across Gibraltar, Colombia, Canada, India, Malta, Romania, Serbia, UAE and...

  • Part-Time Collections Specialist

    hace 4 días

    Bogotá, Bogotá D.E., Colombia TPH Group A tiempo completo

    About the RoleWe are looking for aPart-Time Collections Specialistto support the Accounts Receivable operations of a fast-growing wholesale/e-commerce company in the floral, décor, and gifting space.This role is essential for improving cash flow, maintaining strong customer relationships, and ensuring timely follow-ups on overdue invoices. Alarge portion of...

  • Accounting & Payroll Specialist (Part-Time)

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Motum A tiempo completo

    Remote | LatAm - WE ARE EXCLUSIVELY CONSIDERING APPLICATIONS FROM INDIVIDUALS CURRENTLY RESIDING IN LATAM ONLY ENGLISH RESUMES WILL BE CONSIDERED PLEASE NOTE THAT THIS ROLE REQUIRES ENGLISH PROFICIENCY (C1 C2 LEVEL) START DATE: ASAPAbout MotumMotum focuses on creating high performing international teams for US based companies. Our mission is to empower...

  • Quality Assurance Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Hire Horatio CX A tiempo completo

    Position Summary: Horatio is looking for a highly energetic Quality Assurance Specialist. This person should be a self-motivated employee with high standards around Client expectations, Customer Success, and Quality Measures. As a Quality Assurance Specialist, you will be responsible for evaluating and assessing customer support interactions for accuracy,...

  • Body Composition Sales Specialist

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia seca – precision for health A tiempo completo

    Wherever seca exists, seca leads the markets. With medical measuring systems and scales where quality, innovation and reliability are of the utmost importance. In particular, the art of medical precision, which has distinguished seca for over 180 years, is appreciated by our customers in more than 110 countries. Thanks to increasing demand and our motivated...

  • Quality & Digital Sales Analyst

    hace 6 días

    Bogotá, Bogotá D.E., Colombia TP A tiempo completo

    You're the missing piece of the TOP Team Are you passionate aboutquality, consultative sales, and digital marketing?AtTPwe're looking for our nextQuality & Digital Sales Analyst— a data-driven professional ready to ensure excellence across our digital advertising and sales operations for one of our most innovative global programs.Your MissionDrive...

  • Design assistant PART TIME

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia There is Talent A tiempo completo

    Schedule: Part time 40 hours per month | Flexible hours Salary: COPA growing creative agency is seeking a talented and detail-oriented Design Assistant to join our team part-timeIf you have a strong eye for design, excellent organizational skills, and enjoy working in a dynamic, collaborative environment, we'd love to hear from you This role involves...

  • Quality Specialist IV

    hace 6 días

    Bogotá, Bogotá D.E., Colombia AECOM A tiempo completo

    Company Description Work with Us. Change the World.At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's...