Bilingual Customer Service Specialist

hace 4 días


Bogotá DC Brazil, Colombia Covisian Colombia S A tiempo completo


Buscamos un/a Bilingual Customer Service Specialist

¿Te apasiona la tecnología y disfrutas ayudar a los demás? Esta es tu oportunidad para crecer en una compañía que valora el talento, el aprendizaje continuo y el trabajo en equipo

Ubicación: Bogotá

Modalidad: Híbrida (trabajo remoto y presencial ocasional)

Horario: Lunes a viernes, horario de oficina (44 horas semanales)

Contrato: Término indefinido

Salario: A convenir según experiencia y nivel de inglés

Requisitos indispensables:

Técnico, tecnólogo o profesional en Ingeniería de Sistemas o áreas afines.

Experiencia mínima de 6 meses en servicio al cliente, soporte técnico o funciones similares.

Inglés B2 o superior (conversacional) — es un requisito obligatorio

Tus principales responsabilidades serán:

Atender tickets, llamadas y correos de usuarios, brindando soporte técnico de primer nivel (N1).

Registrar, dar seguimiento y cerrar incidentes en plataformas como ServiceNow, Jira o Zendesk.

Escalar casos complejos a niveles superiores (N2 o N3).

Comunicarte con empatía y claridad para garantizar una excelente experiencia de servicio.

¿Qué te ofrecemos?

Oportunidades reales de crecimiento profesional.

Un ambiente colaborativo y multicultural.

Capacitación continua y acompañamiento técnico.

La posibilidad de desarrollar tu carrera en el mundo IT mientras practicas tu inglés a diario

Si te apasiona la tecnología y disfrutas resolver problemas con una sonrisa, aplica ahora y únete a nuestro equipo



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