Team Lead

hace 2 semanas

Medellín, Antioquia, Colombia Health Prime A tiempo completo

In Health Prime we are looking for an experienced Team Lead to organize and oversee our team, someone who can coach and motivate our team members. You will be responsible for inspiring and leading our team members by example. We expect you to be detail oriented and have experience in supervising others and motivating them to achieve business goals by ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration. You should be analytical, supportive, and prepared to act a resource to agents.

DUTIES AND RESPONSIBILITIES:

  • Ensure agents understand and comply with all metrics, performance standards, and policies.
  • Identify operational issues and suggesting possible improvements.
  • Monitor and evaluate agent's performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
  • Prepare reports and analyzing data to assist management.
  • Measure performance with KPIs.
  • Utilize management reports and tools and other various reports used to monitor the status of A/R for assigned clients to ensure appropriate billing and timely collections.
  • Communicate industry, company, payor and procedural information to staff, providing an update regarding outstanding issues and resolutions.
  • Answer staff questions provide guidance and feedback to team members.
  • Monitors and maintains team assigned workflows to ensure production standards are met.

NECESSARY ATTRIBUTES:

  • Customer-oriented and problem-solver mindset.
  • Ability to plan, execute and control a project, establishing realistic estimates and reporting metrics.
  • Ability to lead and motivate teams to perform at their best.
  • Able to effectively prioritize work on a daily basis.
  • Strong negotiation, conflict resolution and influencing skills.

QUALIFICATIONS:

  • 3+ years of related AR/medical industry experience.
  • Previous experience supervising teams is a plus.
  • C1 Level English written and oral.
  • Strong oral, written, and interpersonal communication skills, sufficient for both internal and customer-facing communications.
  • Strong knowledge in RCM processes.
  • No disciplinary actions in the last 6 months.
  • At least 6 months in your current position.

Interested or know someone who might be? Don't hesitate to apply

  • Team Lead

    hace 1 semana

    Medellín, Antioquia, Colombia Newcomm Management A tiempo completo

    Team Lead / Supervisor de Equipo – Presencial MedellínUbicación: MedellínModalidad: PresencialTipo de contrato: IndefinidoJornada: Tiempo completoHorario: Lunes a sábado de 7:00 a.m. a 3:30 p.m.Descripción del cargoEmpresa en crecimiento se encuentra en la búsqueda de un Team Lead / Supervisor de Equipo para liderar, motivar y supervisar equipos...

  • Team Lead KAPITUS

    hace 2 semanas

    Medellín, Antioquia, Colombia Virtual Staffing Solutions A tiempo completo

    DescriptionWe are seeking a highly motivated and experienced Sales Team Leader to lead our sales team in a fast-paced Funding Campaign. The ideal candidate will bring strong leadership skills, a background in sales, and a proven ability to drive performance and build successful teams.As the Sales Team Leader, you will oversee daily sales operations, coach...

  • Prospect Assistant Team Lead

    hace 2 semanas

    Medellín, Antioquia, Colombia Third Way Health A tiempo completo

    About the position:We are seeking a full-time Assistant Team Lead for our Team. The Assistant Team Lead will support the Team Lead in various administrative and leadership tasks, ensuring efficient team operations and high-quality client services. You will play a key role in supporting different aspects of operations including helping our clients and...

  • Payers Team Lead

    hace 2 semanas

    Medellín, Antioquia, Colombia Third Way Health A tiempo completo

    About the position:We're seeking a full-time Team Lead for one of our BPO teams in the Medellin area. As the Lead of our BPO Team, you will have the chance to manage a team that helps improve the US healthcare experience for thousands of patients. Ideal candidates are passionate about helping patients to have a better healthcare experience and leading a...

  • Bilingual Team Lead

    hace 2 semanas

    Medellín, Antioquia, Colombia Sales Rain A tiempo completo

    Bilingual Team Lead (On-Site | Medellín)Company: Sales Rain S.A.S.Location: Medellín, Colombia (On-site)Schedule:Monday to Friday | 9:00 a.m. – 6:00 p.m. (Colombian Time)Compensation: COP 4,100,000 base salary + performance-based sales bonusesAbout the RoleSales Rain S.A.S. is seeking a Bilingual Team Lead to support and guide a high-performing sales...

  • Payers Team Lead

    hace 2 semanas

    Medellín, Antioquia, Colombia Third Way Health, Inc. A tiempo completo

    Who we are:Third Way Health ) helps medical practices and healthcare organizations across the United States to improve the patient experience while reducing the administrative burden on practice owners and management. We enable practices and healthcare organizations to enhance the experience of their patients by providing them with a leading technology...

  • Front End Tech Lead

    hace 1 semana

    Medellín, Antioquia, Colombia Team International A tiempo completo

    Company Description TEAM International provides world‐class custom application development using Java/Open Source, Microsoft, WEB and Mobile platforms. Since 1991 we've built trusted, long-term partnerships with Clients who rely on us to deliver high-quality, cost-effective solutions that meet their unique requirements.TEAM utilizes cloud computing...

  • Sr RoR Developer

    hace 1 semana

    Medellín, Antioquia, Colombia Team International A tiempo completo

    Company Description TEAM International provides world‐class custom application development using Java/Open Source, Microsoft, WEB and Mobile platforms. Since 1991 we've built trusted, long-term partnerships with Clients who rely on us to deliver high-quality, cost-effective solutions that meet their unique requirements.TEAM utilizes cloud computing...

  • Sr. Lead Audit Team

    hace 2 semanas

    Medellín, Antioquia, Colombia Ansira A tiempo completo

    The Audit Team Sr Lead acts as an operational audit leader and provides guidance to a team of individuals supporting local channel partners and their advertising partners by reviewing local brand enhancing advertising according to requirements, verifying qualifying fund utilization, reviewing required POP against guidelines, reviewing...

  • Technical Support Team Lead

    hace 1 semana

    Medellín, Antioquia, Colombia Tipalti A tiempo completo

    Technical Support Team LeadAs a Technical Support Team Lead, you will oversee an Engineering Support team while remaining hands-on about 50% of the time. In this role, you'll play a pivotal part in driving seamless daily operations, ensuring timely and effective ticket resolution, and fostering the growth and development of your team. Reporting to the...