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Transition Manager

hace 3 semanas

Bogotá DC Metropolitan Area, Colombia H&CO A tiempo completo

Location:
Bogotá |
Type:
Permanent |
Type of work:
Onsite

We are looking for an experienced Transitions & Solutions leader to manage end-to-end process migrations and support solution design for new business opportunities. This role partners closely with global clients and internal teams to ensure seamless transitions, improve operations, and deliver customized solutions.

Key Responsibilities

  • Lead end-to-end process transitions across global operations.
  • Conduct process assessments and identify re-engineering/offshoring opportunities.
  • Support RFPs and solution design for new client engagements.
  • Manage client communication and ensure consistent delivery.
  • Collaborate with cross-functional teams (operations, quality, training, BD).

Requirements

  • 8+ years of experience (majority in BPO).
  • 3+ years leading transitions with hands-on migration experience.
  • Strong project/program management skills.
  • Excellent communication and stakeholder-management ability.
  • Bachelor's or Master's degree (PMP/PgMP preferred).
  • Valid US/UK visa is a plus.