Amazon Retail Operations Fulfillment Analyst

Location: Bogotá

Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.

Our mission is to bring health into people's hands by making self-care as simple as it should be — for half a billion consumers worldwide and counting.

At the core of this mission are our 100 loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites, and 4 specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world's most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale, and Mucosolvan.

B Corp certified in multiple markets, we are active players in the journey toward healthier people and planet. Find out more about our mission at

Join our Amazon Center of Excellence (COE) as an Analyst, a key role focused on driving operational excellence across fulfillment and back-office processes for one of Opella's fastest-growing customers globally. You will work closely with market teams and global stakeholders to ensure accuracy, timeliness, and efficiency in Amazon operations while leveraging data insights to unlock growth opportunities.

Own delivery of Downstream Excellence activities

• Monitor and interpret forecasting data to flag demand risks & opportunities and coordinate alignment with local account teams.
• Track inventory availability and PO status to identify OOS risks and propose corrective actions (overrides, replenishment triggers).

Drive delivery of Back-Office Excellence activities

• Support deal, rebate, and invoice reconciliation processes to ensure timely and accurate financial alignment.
• Manage chargeback and dispute recovery workflows in coordination with finance & supply to improve collections and reduce AR.

Take initiative in own Performance Monitoring & Insights

• Produce regular fulfillment dashboards and insights, highlighting trends in availability, PO accuracy, and recovery.
• Collaborate with the reporting team to ensure SLA tracking and root-cause analysis for recurring issues.

Collaborate with the reporting service line

• Monitor and analyze Amazon account performance end-to-end — encompassing sell-out trends, market share evolution, competitive dynamics, and profitability metrics (e.g., Net PPM).
• Leverage data insights to identify growth opportunities, support decision-making, and enrich COE reporting beyond operational KPIs.

• 2–4 years of experience in eCommerce, supply chain operations, or retail back-office functions.
• Good understanding of Amazon Vendor Central, PO management, and chargeback processes.
• Experience with data tools (Excel, Power BI, Tableau) and ideally exposure to Salesforce TPM or ERP systems.
• Strong analytical, organizational, and problem-solving skills.
• Collaborative mindset and proactive communication with markets and global teams.
• Fluent in English and Spanish.
   

At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day.

We Are Challengers.

• All In Together: We keep each other honest and have each other's backs.
• Courageous: We break boundaries and take thoughtful risks with creativity.
• Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity.
• Radically Simple: We strive to make things simple for us and simple for consumers, as it should be.
   

Opella values diversity in all its forms and is committed to fostering a workplace where everyone can belong and excel. We welcome and encourage applications from people of all backgrounds.

Join us on our mission. Health. In your hands.