Customer Service Jr. Specialist(Portuguese)

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

Job Function:

Customer Management

Job Sub Function:

Customer Service Operations

Job Category:

Business Enablement/Support

All Job Posting Locations:

Bogotá, Distrito Capital, Colombia

Job Description:

Description

The Customer Service Jr. Specialist is a point of contact for internal J&J functions and external parties to engage the Deliver and Customer Service organization. The Specialist provides direct support to customers and facilitates transactional activities. Individuals in this role are expected to demonstrate basic understanding of J&J customer service processes, products, and their interrelationship. The CS Specialist is expected to navigate key relationships and collaborate as needed across functions to resolve customer issues. The CS Jr. Specialist reports directly to a Customer Service Supervisor, and escalates issues as needed.

Key Responsibilities

Responsible for order management activities including:

• Scheduling deliveries and appointments
• Processing orders
• Order tracking and support customer inquiries for new and existing orders

Responsible for invoice management activities including:

• Invoicing customer sales orders
• Facilitating invoice corrections
• Liaising with Finance and other parties for credit and debit processing, and special invoicing requirements

Solve issues related to: Orders, claims management, returns management, Recall management.

• Interact with other areas to escalate and find solutions.
• Contact customer with the final solution.
• Propose and participate on process improvement activities.

Education Level

• Technician, University/bachelor's degree or Equivalent.
• May be in the last year of university or just have your degree pending
• Years of Experience: 0-3 Years - Desirable 1 year

Preferred Skills

• Technical skills: MS Office, SAP, CIC
• Office skills: Standard office telephone, Email, Outlook
• Professional skills: Perform efficiently and effectively. Deal with multi-source of information. Demonstrate proficiency in written and oral communications.
• Language: Bilingual (Spanish, Portuguese) are Required, English is Optional

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.

We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued, and our people can reach their potential.

At Johnson & Johnson, we all belong.

Required Skills:

Customer Service, Portuguese Language, Proactive Behavior, Process Monitor, Process Orientation

Preferred Skills:

Communication, Contract Management, Customer Analytics, Customer Centricity, Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Data Capturing, Emotional Intelligence, Issue Escalation, Order Processing, Service Excellence, Service Request Management