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FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Client relations Specialist in Colombia, Mexico or Cyprus.
Role Overview:We are looking for a proactive and client-focused Client Relations Specialist to provide top-tier support and relationship management for our clients and partners. In this role, you will be the first point of contact for new and existing clients, ensuring a seamless onboarding experience, fast issue resolution, and ongoing client satisfaction.
Key Responsibilities:- Serve as the primary contact for client inquiries via phone, email and messaging platforms.
- Assist with account opening, KYC verification, deposits/withdrawals, and platform navigation (MT4/MT5, cTrader, TradingView or proprietary platforms).
- Build and maintain strong relationships with retail and/or institutional clients and partners to improve retention and client satisfaction.
- Provide guidance on trading tools, promotions, and company offerings in a professional, compliant manner.
- Proactively follow up with clients to ensure a smooth trading experience and identify upselling or cross-selling opportunities.
- Collect and report client feedback to help improve products, services, and support processes.
- Stay up to date with company policies, market news, and regulatory changes relevant to the Forex/CFDs industry.
- 1–3+ years of experience in client support, account management, or a similar role in the Forex/CFDs or online trading industry.
- Native Spanish and excellent communication skills in English (written and verbal).
- Understanding of MT4/MT5, cTrader, TradingView platforms, basic trading terminology, and financial markets.
- Strong customer service orientation with the ability to handle clients from different backgrounds and regions within Latam.
- High attention to detail, especially in handling sensitive client information.
- Comfortable working in a fast-paced, performance-driven environment.
- Ability to work flexible shifts, including evenings or weekends, if required.
- Experience with CRM systems (e.g., Salesforce, Zendesk)
- Familiarity with KYC/AML procedures
- Bachelor's degree in Business, Finance, or related field
- Welcoming, young and multicultural team with approachable leadership
- Ability to contribute to dynamic business at a growth phase
- High level of autonomy, support of ideas and putting your expertise into the best practices for the company
- Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
- Competitive remuneration, regular salary reviews and performance-based incentive schemes
- Vibrant company life: from team activities to global celebrations
- Fully remote work
- Interview with People Function member min) to assess match to our culture
- Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations
- Final interview with team members if necessary
Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment
Please kindly send your CV in English and specify your salary expectations in USD
