Retention Specialist

hace 6 días

Colombia Unified Benefits South A tiempo completo

We are looking for a dynamic retention specialist to help us retain our core customer base. In
this role, you will deal directly with our customers to find out what issues they are facing, how
we may improve our products or services, and how to retain their business.
To be successful as a retention specialist, you should have a persuasive attitude, excellent
customer relationship skills, and a passion for sales. Ultimately, a top-class retention specialist
can improve sales by creating lasting bonds with customers.
A retention specialist is responsible for devising strategies to maintain a healthy relationship with
clients. They are primarily in charge of negotiating and securing contract renewals, handling
issues and corrective measures for customer satisfaction, utilizing feedback to improve
services, and maintaining a healthy rapport to strengthen the client base. Furthermore, as a
retention specialist, it is essential to make calls and correspondence, keep records of all
transactions, and coordinate with work-staff.
**Retention Specialist Responsibilities**:

- Communicating with customers and sales representatives.
- Analyzing customer behavior.
- Gathering information about customer complaints.
- Developing aggressive retention strategies based on customer feedback.
- Negotiating with customers to renew contracts and retain business.
- Meeting with the sales team to propose customer retention solutions.
- Writing and presenting customer behavior reports.
- Building positive relationships with customers and business associates.
**Retention Specialist Requirements**:

- Bachelor's degree in sales, marketing, or related field.
- 3+ years’ experience in a similar role.
- Excellent customer service skills.
- Strong conflict resolution skills.
- In-depth knowledge of sales and marketing software.
- Ability to remain calm and professional in stressful situations.
- Advanced communication and interpersonal skills.
- Empathy and patience.
- Advanced organizational skills.

Tipo de puesto: Tiempo completo

Salario: $3.000.000 al mes

Idioma:

- INGLES (Obligatorio)

Disponibilidad de turnos:

- Turno diurno (Deseable)

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