Bilingual Customer Service and Sales Representative

hace 2 semanas

Bogotá Cundinamarca, Colombia Teamficient A tiempo completo

Position: Seasonal Remote Role – Bilingual Customer Service and Sales Representative

Company: TeamFicient –

Location: Remote

Employment Type: Full-Time

Salary Range: TBD

About Us:

At TeamFicient, we are a dynamic team of highly experienced professionals dedicated to providing tailored solutions that meet the unique needs of our clients.

Job Summary:

We are looking for a Bilingual Customer Service and Sales Representative with 2+ years of experience in CSR roles in English and Spanish. In this role, you will be the first point of contact for our customers, assisting with inquiries, resolving issues, and providing information about our products and services. You will also identify sales opportunities and help achieve sales targets by offering relevant solutions to our customers' needs. This is a seasonal remote role from March to August.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
  • Provide accurate information about products, services, and policies.
  • Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
  • Identify customer needs and recommend appropriate products or services to maximize sales opportunities.
  • Follow up on leads and close sales to meet or exceed sales targets.
  • Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
  • Collaborate with team members and other departments to improve customer service and sales processes.
  • Stay up-to-date with product knowledge, company offerings, and industry trends.
  • Handle returns, complaints, and other customer issues in accordance with company policies.
  • Continuously seek ways to improve customer experience and contribute to team goals.

Requirements:

  • 2+ years of experience in customer service or similar CSR roles in English and Spanish.
  • Proficiency in office tools (Microsoft Office, Google Workspace).
  • Organizational and time management skills.
  • Attention to detail and accuracy in document management.
  • Excellent communication and collaboration skills.
  • Ability to work independently.
  • Effective task management in a remote environment.

Academic Background:

  • Degree associated with the position.
  • Mandatory English level C1-C2.

Benefits:

  • Competitive salary
  • Statutory benefits
  • Opportunities for career advancement
  • Stable and supportive work environment

This is a seasonal remote role from March to August, where you'll be part of an awesome team, working from home with guidance and support

For any questions, please send an email to

(Note: Applications are only accepted via the application form. Sending resumes to the Recruitment email will not be entertained.)

If you want, I can also create a short, job-board-friendly version that highlights the seasonal remote aspect and bilingual requirement for quick posting. Do you want me to do that?

Job Type: Full-time

  • Bilingual Customer Service Representative

    hace 3 días

    Bogotá, Colombia CMVC - Your School of Progress A tiempo completo

    Bilingual Customer Service Representative We’re looking for a Bilingual Customer Service Representative to join our team in Bogotá ! Monday to Friday | 7:00 a.m. to 5:00 p.m. Join an educational project with social impact where you’ll connect with prospective students interested in studying at international universities. Your responsibilities will...

  • Bilingual Customer Service Representative

    hace 6 días

    Bogotá, Bogotá D.E., Colombia CMVC - Your School of Progress A tiempo completo

    We're HiringAre you fluent inEnglish and Spanish? We're looking for aBilingual Customer Service Representativeto join our team inBogotáOn-site | Cl. 127A #54-45Monday to Friday | 7:00 a.m. to 5:00 p.m.Salary: $3,000,000 COP Join aneducational project with social impactwhere you'll connect with prospective students interested in studying at international...

  • Customer Service Representatives

    hace 2 semanas

    Bogotá, Colombia Callnovo A tiempo completo

    **Position: Remote Bilingual Customer Service Representative (English/Spanish)** **Company: Callnovo Inc.** **Key Responsibilities**: - Deliver outstanding customer service to English and Spanish-speaking clients remotely. - Provide after-sales support on e-commerce platforms. - Offer technical assistance for electronic products. - Maintain detailed and...

  • Bilingual Sales Customer Service

    hace 5 días

    Bogotá, Colombia KEUKENEXPO A tiempo completo

    Job Details Location: Bogotá – On-site Contract type: Permanent – Indefinite term Schedule: 42 hours per week, 2 days off Salary: $3,000,000 COP + legal benefits + Commissions About the Role Join our team at IGT Solutions, where we are looking for Bilingual Sales Advisors (English B2+) to represent well‑known brands in the hospitality and tourism...

  • Customer Service Representative

    hace 1 día

    Bogotá, Colombia IGT Solutions Private Limited A tiempo completo

    **Role: Customer Service Representative / Call Center Representative/ Sales Customer Service Representative** **Working days (5 days in a Week including weekend)** **Location : Bogota & Medellín** Main Duties and Responsibilities: 6+ months of call center or Customer service experience, in a multinational company is an required. Good to have experience...

  • Bilingual Service to Sales Representative

    hace 6 días

    Bogotá, Colombia TTEC A tiempo completo

    Bilingual Service to Sales Representative - Spanish-English **Bilingual**Service to Sales Representative - Spanish-English**working in Bogota, Colombia, you’ll be a part of bringing humanity to business. #experienceTTEC **What You’ll be Doing** Are you results focused and love to help others? Do you have a passion to maximize sales opportunities? In...

  • Experienced Customer Service Representative

    hace 6 días

    Bogotá, Cundinamarca, Colombia Midfield Management A tiempo completo

    Company: Midfield ManagementWebsite: Salary: Competitive + performance bonusesStart: ImmediateRole: Dedicated customer service representative to support clients in property management, operations, sales, and maintenance inquiries, ensuring exceptional satisfaction and retention.Responsibilities:Respond to and resolve customer inquiries via phone, email, and...

  • Customer Service Representative

    hace 1 día

    Bogotá, Colombia Callnovo A tiempo completo

    **Customer Service Representative (English & Spanish) - Remote** **Company**:Callnovo Inc.** **Key Responsibilities**: - Answer customer calls and address inquiries. - Manage and resolve missed calls. - Acquire in-depth product knowledge. - Complete additional customer-requested tasks. **Requirements**: - 1-2 years of customer service experience. -...

  • Customer Service Representative

    hace 2 semanas

    Bogotá, Colombia Graphic Makers and Printers A tiempo completo

    **Customer Service Representative — Colombia**: **Company Name**: Graphic Makers & Printers **Job Type**: Remote, Part-Time (5-hour shifts) **Schedule**: Monday to Saturday, 2 different available shifts. 1. Mon-Fri, 7am-12pm & Sat 8am-1pm Colombia time GMT-5 2. Mon-Fri, 12pm-5pm & Sat 1pm-6pm Colombia time GMT-5 **Employment Type**: Independent...

  • Customer Service Representative

    hace 7 días

    Bogotá, Colombia Gathre A tiempo completo

    **Overview** **Responsibilities** - Handle customer complaints and resolve issues in a timely manner, ensuring customer satisfaction. - Maintain detailed records of customer interactions and transactions in our database. - Collaborate with team members to improve service delivery and enhance the overall customer experience. - Assist in processing orders,...