Account Manager/Sr Account Manager, Global Sales

Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board

Why you'll love this job
The job is a member of the Sales team within the Global Sales Division. This role is responsible for managing relationships with corporate and agency accounts to deliver tailored solutions that enhance the customer experience with American Airlines. The position focuses on understanding client needs, implementing strategic programs, and communicating product updates to support account growth and engagement.

What You'll Do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Partner with corporate and agency accounts to develop solutions that enhance the travel experience for American Airlines customers
• Analyze customer needs through regular engagement, including virtual and in-person meetings, to identify opportunities and tailor account strategies
• Coordinate and implement sales programs and initiatives in collaboration with field teams and internal departments
• Prepare proposals, presentations, and correspondence to support sales efforts and communicate value to clients
• Provide timely updates on American Airlines products, services, and policies to ensure clients are informed and equipped to support travelers
• Coordinate and implement commercial initiatives with airline alliance partners to ensure strategic alignment, maximize joint opportunities, and enhance value delivery across shared customer segments
• Monitor account performance and customer feedback to refine strategies and improve service delivery
• Support contract-related activities and ensure smooth onboarding and implementation for new or renewing accounts
• Represent American Airlines in client interactions and industry events, advocating for customer needs and promoting partnership growth

All you'll need for success
Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in business administration, hospitality management, or a related field
• 2+ years of experience in account management or related experience
• Fluently read, write, and speak English

Preferred Qualifications- Education & Prior Job Experience

• 2+ years of experience within a corporate sales role
• Experience within the airline industry

Skills, Licenses & Certifications

• Ability to operate in a highly competitive, demanding environment
• Ability to communicate to high level executives
• Strong account strategy development and execution skills required
• Understanding of modern retailing approaches and strategies
• Understanding of modern airline distribution technology such as NDC, online booking tools, GDSs

Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.